We would have preferred to go to a shop closer to Bonner Springs, but none of them were open on Sunday. So, we brought our bikes to Lawrence. Christian was very friendly, and explained the service process. When it was determined that one of bikes was going to need additional parts, we were disappointed because we had been told the problem was a recall. Lizzie took care of us. When we came in to pick up the bikes, we were expecting to have to negotiate the bill. But no. The bill was as what we were originally told, and once again, the person who checked us out was super friendly. We were shocked. Bikes have never been better, and we will be back! Worth the drive to Lawrence!