Don Hoe
Erik and Ben are fantastic (as I am sure the other associates are as well). I was looking for a fitness bike to keep in FL and saw that Trek had a nice sale. When I called the store, Erik took the time to hear what I was looking for, guided me to the right model, and ordered an XL which was not in their inventory. The bike came in a few days later. When I picked it up there was a slight mixup...an exact bike (except it was large, not XL) was next to it. Nobody (me included) noticed that I was being adjusted on the large. On my way home, Ben called and explained the mixup. Things happen (small potatoes), yet how an organization recovers speaks volumes. Since the owner of the other bike was picking it the next day, Erik dropped off the correct bike at my house and made sure everything was perfect. Ben and Erik were super even though some people may feel 'it is just a bike'... Long review (very very rarely leave any) yet these guys went above and beyond to make sure presale, sale, and after sale were great. Thanks!