4.9 rating out of 441 reviews
Cory
Connor goes the extra mile to make sure everyone and every bike is taken care of. Five stars!
Hillary Schmid
I purchased an electric bicycle in June 2024. I use my cycle as a primary mode of transportation to and from work in downtown Johnson City. Since then, I have cycled over 1500 miles. I see the staff at Trek quarterly. Every time I visit Trek Johnson City, whether it’s for regular maintenance, or ordering a part, like pedals - it’s been a fantastic experience. These guys are the best! They are kind, knowledgeable, and helpful. Connor has helped me for nearly a year, and every interaction has been a positive one. I highly recommend Trek for your cycling needs in the Tri-Cities. You won’t be disappointed. 10/10. Have fun, feel good!
Laura Azima
Trek will give you the best customer service. Andrew is the best!
Ben Baker
Great experience with everyone in the store. Made the process so much easier than a Walmart or any other store I have been to for a bike.
Claude Dykes
Great advice on our e-bike selection and follow up service.
david hackenberg
David and the team were very thorough and communicated quickly and clearly. Customer service seemed priority #1. Often an uncommon trait with many companies nowadays but one I very much appreciate.
Alisa BRANDENBURG
The guys at Trek are not just looking for a sale when you walk in, they truly want to get to know you and your bike. Don't hesitate to ask questions; Dave and the guys are always ready to listen, talk shop, share, and help you get what you need to make your rides better, easier, and more fun. Trek: What a wonderful experience!
J C
Great customer service. Connor, Dave and Jill do a wonderful job. Best place to buy a bike in Johnson City from my superb experience.
Richard Neubert
The staff are friendly and engage easily. They are clearly knowledgeable of my electric bikes and I feel confident trail-riding with my wife, knowing that exclusively Trek has provided the service on our investments.
Adam Gleiser
They were priced extremely well. The customer service I got from the staff was excellent. Treated me like a priority and didn't make me feel like a peasant since I didn't have an expensive bike like some other local shops I've visited.