Words cannot express the sheer amazement and gratitude I feel for the extraordinary bike repair service provided by Trek Bicycle Ulm shop. I’m on a bike tour in Europe with an E-Bike. The internal hub gear of the bike started to have problems a few days ago. I went into the shop on a Saturday afternoon a few hours before their closing time. The moment I went in, I was greeted with warmth and enthusiasm by technician Mario and manager Martin. Mario was able to determine the hub gear is defective. Since my bike is a UK brand, it is very difficult to find replacement parts. Mario then worked the entire afternoon and even into the after-hours to try to repair or rebuild the broken hub gear. Next day, when the shop was supposed to be closing, in order to try to get me back on my tour sooner, Mario continued to work on the bike. Eventually, together with manager Martin they were able to locate the replacement parts from nearby and expedited delivery to the shop. Mario then spent the entire day rebuilding the back wheel with the new hub gear. When it comes to the pricing, what they provided me was unbelievable: they only charged me the cost of hub gear plus the standard service fee. Considering the extraordinary amount of time and effort they have put in, I’m amazed and moved beyond words to express my appreciation. The value they provided for the quality of their service is beyond measure, and I can’t say enough thanks. In conclusion, I cannot say enough praises for Trek Bicycle Ulm shop. My experience with Germany has been enriched by their exceptional service, and I will forever be grateful for the experience. If you are seeking the absolute best in bike repairs, look no further than Trek Bicycle Ulm. They are the epitome of perfection, and I am forever in awe of their remarkable service.