I have been carefully reviewing roofing companies to help me with a project that needs completion and roofing. So I chose Titan because they appeared pretty much head and shoulders above the rest.
I called and got an appointment the very next day. The gentleman, a fellow named Chris, was very congenial and provided information about what he thought he could and could not do. He did not know anything about installing skylights. He offered a standard low slope solution to my roofing needs.
He said he would give me an estimate by the end of the day, and I assumed that probably meant the next day. This was April 23rd, 2024.
Today is now April 27th, 2024. I have received no estimate, no phone call, no email, no text message. I am surprised.
In fact, I had been pursuing others to see what might happen. A competitor came over and offered a proper metal roof solution, lapped solution, and he even divined a solution that my wife and I envisioned. He included a quote for the skylights that I mentioned. So they got the contract.
The last time I worked with a roofing company was in California, at that company pretty much did everything as well. I've been doing heavy construction my entire life, so I'm entitled to have a say in things and to do things and to have people help me when I'm ready.
All Chris had to say was: "I would rather not bid on this job."
We have but one opportunity to make a first impression. These are good words and these are the words I have lived-by my entire life.
It grieves me to have to give such negative impressions of companies, but I have to discuss the facts as I see them and offer my opinions as I form them.
Now I have a reliable roofing company...elsewhere.