---
title: "Why my new posts are not being pulled?"
description: "Why my new posts are not being pulled inside my EmbedSocial account?"
---

Thank you for posting this question. In this article, we will share with you some of the reasons why your new posts are not being pulled inside your EmbedSocial account:

1.  **The auto-update time** - once you post a new post on your Socia media accounts, your posts will be pulled automatically based on the plan you are using:
    
    **Free plan** - the auto-update time is every 24 hours.
    
    **Pro Plan** - auto-update time is every 3 hours
    
    **Pro Plus** **Plan-** auto-update time is every 3 hours
    
    **Premium Plan** - auto-update time is every 30 minutes
    
2.  **Missing permissions** - If your account, or hashtag source is not updating with new posts please go to the [social accounts](/admin/reviews_profiles) page, and make sure that your connected social accounts are up to date with permissions. Here is a [helpful article](/docs/troubleshooting/refresh-missing-permissions/).
    
3.  **Username is changed** \- If you have changed the username of your Instagram account, then it should be updated inside your EmbedSocial account in order for the posts to be pulled automatically. You just need to contact us directly on live chat or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) and our dev team will update your username.
    
4.  **Reels that contain copyrighted music** \- If there are some Instagram reels that are not pulled inside your EmbedSocial account and contain music, then the most common reason is that Instagram is not sharing these reels through their official API due to copyright violations. Here you can [learn more details](/docs/troubleshooting/posts-not-updating-or-missing/).
    
5.  **Collaboration posts**: If the posts are collaboration posts where two or more users partner to create and share a post initially a post might not be pulled since there are two ways how you can pull them. Here you can [learn more details](/docs/troubleshooting/posts-not-updating-or-missing/) on how to pull them.
    

> If you have any questions or need additional assistance please feel free to reach out and chat with us or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're happy to help.

## Only latest posts pulled

Thank you for posting this question! You have just connected your social media account, and only your newest posts are being pulled?

Please note that once you connect your social media account to your EmbedSocial account for the first time, the latest 50 posts will be pulled. If you want the older posts as well, just let us know, and we will be happy to pull the other posts for you.

> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

## Instagram collaboration posts

To pull your collaboration posts you can do it in one of two ways depending wether you are the creator of the collaboration post or you were asked to be a collaborator on some post.  
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1\. If you posted the collaboration post and invited another user to be a collaborator these posts will be pulled through the "**@Business**" source:

  
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![Clicking sources, clicking Instagram source, clicking Business source type, selecting your Instagram account ](/help-media/8099916/1.jpg)

  
2\. If you are the collaborator and other users have sent the collaboration post to you these posts can be pulled via the "**@Mentions**" source:  
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![Clicking sources, clicking Instagram source, clicking Instagram mention source, selecting your Instagram account ](/help-media/8099916/2.jpg)

  
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Please note that in order to pull mentioned posts, your Instagram account must be an Instagram business account that is linked to a Facebook page due to Instagram API requirements.  
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> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

## Deleted Instagram post still showing

Thank you for your question.  
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The reason why a post that you have deleted inside Instagram is still showing inside your EmbedSocial account is due to the reason that we keep a copy of all of your posts in case you have accidentally deleted them.  
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If you want, you can delete the posts from our platform as well. In order to do so, you will need to:  
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1) [Log in](/admin/login) to your EmbedFeed account and navigate to the '**All Posts'** tab on the left menu bar.  
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2) Then select the post that you would like to delete and click the '**Delete**' button and a confirmation message will appear. Click '**Confirm'** if you want to delete the post. Click '**Cancel'** if you are not sure if you want to delete the post.

  
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![Navigating to the All Posts tab, selecting the post to delete, clicking on the delete button,deleting the post inside EmbedSocial account](/help-media/8100346/1.jpg)

  
Please note that once you delete a post, that post will be removed from all widgets.  
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> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

  
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## TikTok posts not updating

Thank you for your question.  
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In this article, we will cover one of the most common reasons why the latest TikTok posts are not pulled.  
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​**1\. Missing Permissions**  
The missing permissions can occur when you change your password on your TikTok account or If any privacy changes are made, then automatically you lose access to all third-party platforms such as EmbedSocial.  
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​**2\. Private account**

Also, Settings in your TikTok account to make sure that you disabled the toggle for Private account (if your account is private Tiktok videos won't be pulled).

> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

## Instagram Reels not displaying

In this article, we will explain the most common reason why we cannot pull Instagram reels that contain music.  
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If there are some Instagram reels that are **not** pulled inside your EmbedSocial account and **contain music**, then the most common reason is that Instagram is not sharing these reels through their official API due to **copyright violations**.  
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This happens because anything published to the platform that can be considered an original work (for example writing, artwork, photos, music, etc.) is protected from infringement.

Common examples of copyright infringement on Instagram are:

-   Uploading videos featuring copyrighted music
    
-   Reposting another user’s photo or designs
    
-   Advertising a product using an existing brand’s product photos  
    ​
    

  
You can learn more about Instagram copyright regulations on this **[link](https://help.instagram.com/126382350847838).**  
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Please note that **we are pulling posts directly from the Instagram API**, and due to Instagram API regulations, some Instagram Reels that contain copyrighted music may not be pulled.

*\*This is not happening to all Reels that have music inside them.*

> If you have any questions, just click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're happy to help.

## LinkedIn reposts not showing

Thank you for your question.  
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In this article, we will explain how LinkedIn re-posts work within the EmbedSocial widget.

It’s important to note that we use the official LinkedIn API to pull posts into your EmbedSocial account. However, the LinkedIn API only allows us to pull posts that are originally published by your connected account.

If you re-post content on LinkedIn that was not originally posted by you and add your own thoughts, only your text will appear in your EmbedSocial widget. The actual re-posted content will not be shown.

[Learn more](/docs/api-access/embedfeed-api-limitations/) about the LinkedIn API.

> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

## Only 50 Instagram posts pulled

Thank you for your question.  
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Since most of our customers are only interested in displaying the most recent posts, at first we are pulling the 50 latest posts, but if you are interested in pulling all of your posts please contact our customer support and we will pull the rest of the post for you.  
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> If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're here for you 🙏

  
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## Edited Instagram post info

To answer your question at the moment we can't pull edited data from Instagram posts if they are already pulled to your EmbedSocial account.

The reason is that we are pulling posts directly from the official Instagram API, and currently, they are not sharing any edited data from the already pulled posts, and that's why we they are not updated automatically with the latest information into EmbedSocial.

If a specific post is edited before that Instagram account or Instagram hashtag is added as a source then by adding that account as a source for the first time, we can pull the post with all the edited changes.

> If you have any questions, just click the bottom right chat icon to talk with our customer success team or send us an email at [support@embedsocial.com](mailto:support@embedsocial.com) We're happy to help.