Wenn ich könnte würde ich 0 sterne geben ,das schlechteste hotel in dem ich bis jetzt war ,es gibt keine fenster nur iwelche holz läden die keine geräuche wind oder regen abschirmen ,unter den türen is 2 cm luft also freut euch auf besuch von bestimmten Tieren in der nacht ,das frei luft wc macht bei schlechtem wetter besonders spaß und so hiemlich jede sache die man anfasst wurde meiner meinung nach und dem schwarzen dreck zu urteilen nicht einmal abgewischt ,eckel also auch mit inbegriffen ,kann die ganzen guten Bewertungen nicht verstehen und bei ansprache der hotelleitung bekommt man gesagt sie hätten aber gute Restaurants, fragt sich nut ob die genau so sauber sind ...

I had a very disappointing experience regarding luggage handling and communication at this resort. While the island itself, the natural scenery, and Donu Restaurant are all beautiful, the overall management and coordination did not meet expected service standards. Firstly, after disembarking from the boat, I could not locate my suitcase for more than 10 minutes. Several staff members initially told me they would contact the boat and help retrieve it. However, the information provided by the manager was unclear, and I was not given a consistent update on where my luggage was or when it would be returned. After 1–2 hours, I was informed that my suitcase had been left on another island, and that staff would need to retrieve it. I was then asked to pay FJD 55 for the return. This was unexpected, as the luggage was clearly tagged and handled through the resort’s transfer system. Given the only one fixed boat schedule at 1:15pm daily, this issue shouldn’t happen. Throughout the process, communication from the manager was poor and there was a lack of basic service recovery, with the situation being handled in a way that placed full responsibility and payment on the guest, without acknowledging the inconvenience caused. Secondly, I experienced major inconsistency regarding lunch information as a non-resident guest, as my itinerary included staying at another resort after Blue Lagoon. I checked in advance via the website and also contacted the resort via phone/WhatsApp regarding lunch availability. The website indicated that outside guests could have lunch, and I was initially told it could have at the main restaurant. However, upon arrival, I was initially told at Donu Restaurant that I can dine there and make payment at the office first. Shortly after, I was informed at the office that neither Donu Restaurant nor the main restaurant were available for outside guests at that time. This inconsistency between different points of contact created confusion and made planning difficult. The information across website, phone communication, and on-site staff was inconsistent, making planning very difficult and leading to a frustrating experience. Overall, the main issue was not a single incident, but the lack of consistent communication between departments and poor coordination in guest service recovery.