Never have we ever been treated with such ignorance and negligence by any accomodations in the past! We stayed at blue lagoon beach resort for 3 nights, and they were the longest sleepless nights we’ve had. We discovered mice infestation in our villa (which was an upgrade). Throughout our stay, we have complained a number of times to different staff members of this resort as soon as mice were discovered inside our room (including cleaners, receptionist and senior management staff) but not a single apology was made to us. No mouse trap was set up (even though being promised), no offer in changing rooms and no following up even after we made a formal complaint. My partner suffers from severe eczema and he had flared up several times being inside the room due to contamination from mice. Fiji is such a lovely place to visit and we’ve seen the most amazing beach and sunset on Yasawa island but I would suggest to look elsewhere for your accomodation. It’s such a shame that most of local people were so welcoming and friendly to tourists especially after 2.5 years of border closure, but this resort offered no care or compassion towards guests once money is in their pocket.

The front office is absolutely horrible. Scam. At check out, I paid for room/meal charges of around $600 USD using a credit card. The payment went through, but the staff later told me the issuer is not accepted and I had to pay again using Visa. I did, and expected a refund. It has been over A MONTH, I've called and emailed multiple times. Their response was always we will walk to the bank. Where is my refund? It's been over a month!