Our family, 20 of us, gathered at Octopus for eight days for my birthday a month ago. Ten adults and ten young children. Octopus resort has the most beautiful site with gorgeous blue sea, lovely snorkelling, good food and beautiful rooms with outdoor showers. The yoga was a dream, thank you Jules. The booking system and transfers were easy and worked well. We enjoyed our interaction with the nearby villages. Pina coladas were good, but the rest of the expensive cocktails not great. That can be easily fixed and needs to be. But we were mostly disappointed with the way the resort was run. It wasn't FIji as I have known it. The staff were polite and attentive to us adults but seemed to be almost fed up with children. (It was the week after the school holidays). Our children were all under seven. Meals for the children were ordered, as requested, but were often late. Babysitters were nice, but didn't always remember. We had a lot of young, messy children, but that is why we chose Octopus, as highly recommended for that age group. We didn't find the warmth we expected or knew from previous Pacific holidays. The lack of organisation was especially disappointing. The kids' club was a joke, with children running in and out of its dark interior to find us, past a swimming pool, usually with a staff member watching, but not always. The kids' club at sister resort, Paradise Cove, was totally different the week after, with great activities and lots of enthusiasm from both staff and children. The other gripe is the channel out to the reef at low tide shared by snorkellers and boats. I surfaced, snorkelling, perilously close to a whizzing boat propeller. We were watching, yelled the customers arriving at the resort. My family were also yelling at the boatman from the beach. I said that he was going too fast near me and he just shrugged. No apology, no signs, no warning. Not good enough.

We spent here 3 nights in our burre. Accommodation was beautiful and clean the food was delicious but we were a bit surprise about the stuff. We missed a bit some energy. Stuff did not talk much to us, sometime when we wanted to order they were pretending to do not see us, whenever we asked for something they look a bit tired. Once we had to complain about the fish taco - it was not possible to eat and we just wanted different food. They even did not ask and bring tacos again. Did not care much that the tortillas are not fresh and toaster and left. One day we wanted to go for kayak and the manager of diving shop just told us, it is to windy, just because he wanted to go home because of his holiday etc. We were missing a bit happy people, singing people, helpful people.. the vibe was a bit sad for us. But the place is really nice, food is delicious, not big lunch but big dinner. Location is incredible and snorkeling as well I would still recommend this place, people were kind just did not feel the same vibe as in another places. And we missed it.