The location is beautiful, food is okay and the activities organized are diverse.
Yet, check out your bill before you pay! We were charged extra 2 times. 1st time we were charged 80 dollars extra for lunch, despite paying the mandatory ... See More
The location is beautiful, food is okay and the activities organized are diverse.
Yet, check out your bill before you pay! We were charged extra 2 times. 1st time we were charged 80 dollars extra for lunch, despite paying the mandatory meal plan that includes 3 meals per day. We pointed this out and the amount was substracted, yet if we hadn't realized, this would not have happened.
The second time, we booked 2 spots for the night snorkel activity, and just getting into the water, my mother, a 68-year old lady, realized that she was not able to do as the current was strong. We were charged the full price of the activity when checking out! After discussing with the dive shop manager and the hotel manager, they proposed to charge half of the price, which we still thought was not correct or fair as the activity was not done.
In addition, the shared bathrooms were not clean enough, smelled like pee and showers had someone's bandaids on the walls ...
These unfortunate incidents made our stay uncomfortable and unpleasant...a shame because the location is lovely...I would not repeat or recommend.