Octopus Resort Google Reviews (456)
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308 - 310  of  456  reviews
  • Ana Lucía Londoño
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    a year ago
    The location is beautiful, food is okay and the activities organized are diverse. Yet, check out your bill before you pay! We were charged extra 2 times. 1st time we were charged 80 dollars extra for lunch, despite paying the mandatory ... See More
    The location is beautiful, food is okay and the activities organized are diverse. Yet, check out your bill before you pay! We were charged extra 2 times. 1st time we were charged 80 dollars extra for lunch, despite paying the mandatory meal plan that includes 3 meals per day. We pointed this out and the amount was substracted, yet if we hadn't realized, this would not have happened. The second time, we booked 2 spots for the night snorkel activity, and just getting into the water, my mother, a 68-year old lady, realized that she was not able to do as the current was strong. We were charged the full price of the activity when checking out! After discussing with the dive shop manager and the hotel manager, they proposed to charge half of the price, which we still thought was not correct or fair as the activity was not done. In addition, the shared bathrooms were not clean enough, smelled like pee and showers had someone's bandaids on the walls ... These unfortunate incidents made our stay uncomfortable and unpleasant...a shame because the location is lovely...I would not repeat or recommend.
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  • James Nunnerley
    0 0
    a year ago
    We really had more expectations for Octopus than got delivered. It was the fourth resort we stayed in and by far the worst value for money. Our main issues were 1) we opted for the Point accommodation for privacy, however they are no mor ... See More
    We really had more expectations for Octopus than got delivered. It was the fourth resort we stayed in and by far the worst value for money. Our main issues were 1) we opted for the Point accommodation for privacy, however they are no more private than anywhere else, not what the description suggests. It was also not made clear we would have another family literally right next to us sharing the same deck. The pictures didn’t do it justice and the exclusive deck access was a total disappointment. 2) the whole resort is looking very tired, it’s expensive for what you get and needs better maintenance. 3) the service at food times was a real mixed bag, empty plates would be taken away before even finishing chewing (a poor experience in itself and really disruptive for the whole table) but delivery of a bottle of water and a glass of wine would take three courses. 4) we got the resort boat back to the airport on the final day but missed out on any lunch as paid for. On the positive side, the location is lovely, the reef is unique and fun to snorkel. The staff are friendly and we had amazing massages.
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