When we checked in and I tried to go to bed, I realized that the sheets were very dirty. It looked like they forgot to change them. Another night, I mentioned that I can’t eat gourmet foods (Fiji kitchen and any different kitchens) and I needed something simple. They said the chef was very busy and the kitchen couldn’t make me simple food. I was hungry and had to eat that food, and my stomach started to hurt, so I left dinner even without finishing it. When I lay down, I realized that the bed smelled like pee. I didn’t feel good about moving out again and complain again, so I stayed. Maybe management should try to sleep on a bed that smells like pee in an expensive hotel. I complained, and it seems like nobody cared. Nobody asked me what I needed or how they could help when I was smelling like pee and had a sick stomach. Probably because it’s a big hotel, they don’t care about you.

Terrible service as they didn’t give clear instruction which room can’t be offered to kids. And when I call, they blamed me for not making the booking right. I have the booking in my app, it clearly says one adult and one kid. You need to make your requirements clear on your website!