Update: after 4 months of waiting my deposit was returned. I'm still unsure of why it took so long, and communication should have been much better, but I'm glad they followed through and returned my deposit. ----------------- Thieves! This company stole my money, refusing to return my deposit after cancellation. I cancelled my reservation at the beginning of 2022 due to COVID and resort closure. The agency quickly responded telling me my booking had been canceled and that they were processing the refund of my deposit that I was due. That was 3 weeks ago and repeated attempts to contact them have gone unanswered. As far as I can tell all phone numbers have been disconnected or changed

Stayed here for 5 nights as part of a 2 week family vacation in Fiji. Every aspect of this resort disappointed relative to other resorts we visited, except the room itself which was great. Dive trips involved multiple equipment issues (leaking or broken first and second stage regulators, faulty dive computers), incomplete safety briefings, and dismissive dive crew when issues were raised (especially to women). Other resort activities were difficult to get information about and frequently not communicated in advance despite pre-registering. Multiple meals were either cold or undercooked, late, or even missing. Staff in general had an indifferent attitude to customers, often wanting to blame the guest when things went awry. Paradise Cove was meant to be the highlight of our trip, but turned out to be the low point. Save yourself the frustration and disappointment by avoiding this place. Blue Lagoon resort where we stayed for 6 nights immediately before PC (owned by the same company) was FAR BETTER for almost half the price.