Update: after 4 months of waiting my deposit was returned. I'm still unsure of why it took so long, and communication should have been much better, but I'm glad they followed through and returned my deposit. ----------------- Thieves! This company stole my money, refusing to return my deposit after cancellation. I cancelled my reservation at the beginning of 2022 due to COVID and resort closure. The agency quickly responded telling me my booking had been canceled and that they were processing the refund of my deposit that I was due. That was 3 weeks ago and repeated attempts to contact them have gone unanswered. As far as I can tell all phone numbers have been disconnected or changed

You can do better! 1) When we arrived (well after checking time) told our room wasn't quite ready. Told to wait where we are. Got to our room about an hour later. Boring. 2) Wife ordered a coffee after breakfast. Waited 30 minutes, didn't turn up. Gave up. 3) Ordered a simple lunch. After about an hours wait, asked if there was a problem. Told it was would be made straight away. Came with cold calamari and chips. Few people in the restaurant. Disappointing!Could it be that they get your money for the meal plan before you arrive and there is no incentive to deliver? 4) Waited at the bar for a glass of wine. Eventually got served when there were no other customers, and 4 people behind the bar. 5) Note that the beach is unusable when the SE trade winds blow, which can be frequent and last for more than a week. There are pools though.

One of the most beautiful spots in terms of location and one of the manager Cesar was 10/10, however the other staff treated us with such disrespect it was hard to feel welcome. The manager Margaret and the other front deck manager Sicilia treated us with so much hostility, would talk badly about us, and would give us constantly false information. I hope they change the culture of their team, because this hotel has so much potential