Had an awful experience here. They overcharged me almost $1000 extra for my room and said they would reimburse me but after following up with them for months and months post stay they stopped replying to my emails and never gave me my money back. Total crooks! And illegal! If the management reads this please respond/get in touch so you can finally send me my money.

When we checked in and I tried to go to bed, I realized that the sheets were very dirty. It looked like they forgot to change them. Another night, I mentioned that I can’t eat gourmet foods (Fiji kitchen and any different kitchens) and I needed something simple. They said the chef was very busy and the kitchen couldn’t make me simple food. I was hungry and had to eat that food, and my stomach started to hurt, so I left dinner even without finishing it. When I lay down, I realized that the bed smelled like pee. I didn’t feel good about moving out again and complain again, so I stayed. Maybe management should try to sleep on a bed that smells like pee in an expensive hotel. I complained, and it seems like nobody cared. Nobody asked me what I needed or how they could help when I was smelling like pee and had a sick stomach. Probably because it’s a big hotel, they don’t care about you.

Terrible service as they didn’t give clear instruction which room can’t be offered to kids. And when I call, they blamed me for not making the booking right. I have the booking in my app, it clearly says one adult and one kid. You need to make your requirements clear on your website!