Customer Success Manager

Customer Success Agents

The EmbedSoicial platform is rapidly growing and we are expanding the Customer Success team with 2 new team members.

EmbedSocial is a fast-growing startup with offices in Japan, Macedonia,  and Bulgaria. We are also part of the European startup ecosystem The Family.

Some of our happy users include Harvard University, National Geographic, Industrious, Ministry of Sound and 50.000+ more.

Click here to learn more about our platform.

We are looking for new team members ready to jump into a new adventure, hard workers, and are eager to learn and grow.

You have a unique opportunity to join a very ambitious, smart, and hardworking team, creating its own platform used by tens of thousands of users worldwide.

The customer success team is critical to our operations to provide exceptional value and go the extra mile to exceed our users’ expectations.

It can be your launchpad for your future development into product management, marketing, sales, or programming.

EmbedSocial sounds like the place you want to be, right now?

Here is what you will do

  • Assist users with questions and suggest the best products for their needs via online chat and email
  • Stay in frequent contact with our users to ensure they are getting the most from our platform, maximizing its functionality, and above everything are satisfied with our service
  • Review and handle users complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Synthesize customer feedback and work with internal teams on improving and adding products features
  • Create and improve tutorials, guides, and other communication materials
  • Promote the value of the product and upsell services
  • You will be switching between two shifts from 09-17 and 14-22

Here is what you need to start:

  • Fluent in English, speaking and content writing
  • Being able to accept feedback and use it towards your self-growth and improvement
  • Using and understanding social media platforms (Facebook, Twitter, Instagram, YouTube)
  • Ability to work effectively in a fast-paced team environment while maintaining positive energy, sense of humor, and desire to learn
  • Ability to understand and communicate complex problems clearly
  • High interest in automation, software, and new technology
  • Understanding technical terminology and code is a big plus
  • Experience setting up and using Intercom or other SaaS messenger platforms is a big plus

Here is what you’ll get

  • 500 euro net starting salary
  • Weekends and public holidays are non-working days
  • Mentor – someone to guide you and help you grow
  • Perks – private health insurance, extended weekends, remote work
  • Impact – get the chance to have your work used by lots of users all over the world

Here is how you can join us

Answer the first two questions and add your CV

  • What is your favorite business book?
  • Why did you select that book?
  • Submit CV

Please send all the above information to cs@embedsocial.com