To start using the EmbedSocial app for Shopify you can follow just a few steps and quickly set up your reviews collection process.
Here is how to do this:
And here is the step by step process:
Once you install the app in your Shopify store, you can go directly in the Help section and follow these 2 steps:
Step 1: Activate request emails
Click ‘Help‘ in the top main menu and start by activating the system to send review request emails to each buyer once they purchase a product.
To do this, just enable the email option as shown below:
Step 2: Embed Code
In order to be able to display the reviews for each product on the dedicated product page, you will need to embed the provided code in your Shopify theme. Here is how:
On the same Help page, you have a second step, ‘Publish widget‘ where you will be able to copy your widget code:
Once you copy your code, go to your theme code editor by navigating through Online Store > Themes > Actions > Edit Code as shown in the screen below:
Navigate to the Sections and open the product-template.liguid where you can paste the code in the section where you want the widget to appear.
Once you are done click ‘Save’.
Step 3: Publish your widget
Once your widget is embedded in your theme you will only need to switch one button ON, in order to make sure the widget appears on your product pages.
Here is how to do this:
Go back to your Help page and in the ‘Publish widget’ section just enable the switch on for the Publish widget option, as shown below:
That’s it, this is a quick setup guide of the EmbedSocial app with its default email settings.
If you want to furthermore customize the email settings, follow the link below:
By using the EmbedSocial app for Shopify, you will be able to send automatic review request emails to each client after they make a purchase on your website.
The EmbedReviews app for Shopify provides options to customize the email template and settings such as when to send the emails, who should receive it and similar.
EmbedSocial Integrates with Slack to help you get instant notifications every time you receive a customer review on your Facebook page, Google location or on your website.
It works seamlessly and you can install it right now from the Slack directory or just log in to your EmbedReviews account and add Slack as a new Source.
Install EmbedSocial App in your Slack channel
Go to Profiles, click ‘Add new’ and click Add to Slack
Select the channel where you want to receive the notifications and click ‘Install‘
Please note, that you can choose a channel where your support department gets access to this type of customer information. By doing this, you will allow them to have an immediate overview of what kind of reviews your customers write and can reply on-time if necessary.
Setup the notifications for a specific feed
Once you’ve installed the Slack app you can go back to your EmbedReviews feeds.
Open the feed that you want to monitor and in the left bar settings panel in the Notifications section choose to receive Slack notifications about the reviews that you receive in the selected feed.
Here is where to set this up:
In the Receive Slack notifications option just choose ‘Yes’.
And once you receive a new review in the sources that are selected for this reviews feed, you will receive a notification in your Slack, that will look like this:
With the EmbedSocial bot, you will never miss reading customer reviews and the opportunity to respond to them. Stay on top of every testimonial or complaint, act fast and build strong customer relationships.
We hope that with this integration you will increase your productivity and your response time for solving customer complaints or responding to their online reviews.
If you still do not have an EmbedReview, start a free trial and try it out.
Before you start creating Zaps, you need to have a Zapier account and EmbedSocial account for the EmbedReviews product.
Once you’re logged in to your Zapier and EmbedReviews account, just follow these steps to setup your first Zap.
Please note that at the moment you can do the following:
Trigger – Send customer reviews information to other apps, such as CRMs or ticketing apps
Action – Save reviews or customer testimonials from other sources, such as forms created with Typeform or Google Forms.
Setting up EmbedSocial as Trigger
1. The first step is to select EmbedSocial as the trigger app.
2. Next, select the trigger provided as an option by the EmbedSocial integration with Zapier.
Currently, the provided trigger by EmbedSocial is:
‘New Review’ – Triggers every time you receive a review collected within your EmbedSocial account.
Once choosing this trigger just click ‘Continue’.
3. In the next steps, you are required to connect your EmbedSocial account with Zapier. A pop-up will appear where you will need to submit your Zapier API key as show below:
To find the API key, just go to Integrations in your EmbedSocial admin account and copy the provided API key. (you can find the API code in the bottom part of the page, as shown below.)
4. Next step is to test and see if your EmbedSocial account returns sample reviews to Zapier. If the test is finished with no errors then you are ready to continue to the next step and setting the action.
Please note that you can set an action with any app you want. But the most usual use case will be a CRM, spreadsheet or any other software where you store or collect customer data. This means that with EmbedSocial you will be able to fill in the reviews / testimonials information from your customers in the apps where you have all other information about them.
Setting up EmbedSocial as an Action
In case when you want to collect reviews or customer testimonials via other apps, you can use EmbedSocial to store this information and centralize all customer testimonials in one app.
This can be done, when creating a Zap via Zapier that EmbedSocial acts as the Action portion of the process.
So, to set up EmbedSocial as an action, just follow these steps:
1.Choose EmbedSocial from the Action apps search filed
2. Choose the action provided by EmbedSocial. Currently, this is the action that is available:
Create Review: Create a review in an EmbedSocial Custom source.
3. Choose the EmbedSocial account if you already connected it with Zapier (if not please check the step 3 in the above text on how to connect your EmbedSocial API key with Zapier.)
4. In this step, you will need to create the template. The action that EmbedSocial provides has few fields that need to be filled in by the trigger app in order for the zap to properly function.
The required fields are: ‘Custom Review Source’, ‘Reviewer Name’ and ‘Rating’.
So in order to make sure these fields are properly filed in, just click on the drop down next to it to fill them in with the data provided by the trigger app. Fo example, here is how to setup the Reviewr Name when having this information in a Google spreadsheet.
5. Once you set up the template, in the next step check the sample data that will be sent to your EmbedSocial account and click ‘Send test to EmbedSocial’.
If the live test sends the sample data to your EmbedSocial in the next 15 minutes, then your Zap is working properly and you are ready to make it live, just set it On in the last step:
This is a quick and simple tutorial of what you can do with the EmbedSocial + Zapier integration.
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If you have any Zap idea or if you need help to setup your EmbedSocial zaps, feel free to chat with us.
This is a quick step by step tutorial on how you can set up the EmbedSocial plugin in Magento. Once you install the plugin, you will be able to configure it and set it up to send reviews request emails to every customer who purchases a product on your website. And this process is entirely automated, you will only need to set it once.
Follow the steps below to install and configure the plugin:
Upload the extension into your Magento root directory under{MAGENTO_ROOT_DIR}/app/code/EmbedSocial/Reviews
Enter the following at the command line php bin/magento maintenance:enable php bin/magento setup:upgrade php bin/magento maintenance:disable php bin/magento cache:flush
Step 2: Configuration
Open Magento, go to ‘Stores’ and click on ‘Configuration’.
Once you’re on the Configurations page, go to ‘Default Configurations’ and click on ‘Default Store View’.
If you scroll down you will see ‘EmbedSocial’ click on it and click on ‘Reviews’.
Here, you will need to paste the API Key that you will find in your EmbedSocial account, and select the status of your order (in this case Complete) so when your order reaches this status your customers will receive Review requests:
And the last step is to click on ‘Save Config’ on the top right:
If you are using WordPress you need to add the schema code to a specific page or a blog post in order to make sure it triggers the aggregated rating snippet in the Google search results.
EmbedReviews provides schema codes, that include the aggregated rating from the total reviews in a specific reviews widget, which when embedded in a webpage can allow Google to show star snippet in the search results of that page.
You can find the schema code in the Schema tab in your Reviews feed.
Please note: The platform provides two schema code options:
A static code – outlined with the red border. This code is fixed and it won’t change the ratings values although the ratings update in your reviews feed.
A dynamic code – outlined with the blue border. This code is dynamic and it will change once you receive a new review and the aggregated rating changes. To get the dynamic code you will need to install the WordPress
Here are two ways how you can embed the schema code in WordPress:
Read below how you can do this for the both cases.
Add schema code directly in the page HTML editor
The simplest way to add the code is to go to your Page editor and add the code in the page HTML block.
Here is how to do this:
Open your page and click the plus icon in the text editor
Choose the ‘Custom HTML’ block (as shown below)
Paste the schema code in the block
Click ‘Update’
The schema code will be embedded in this page HTML and you will only need to submit the page URL in the Google console for a new re-crawl (read below if you need help on how to do this)
Add schema code in header
In some cases, the schema code does not trigger the star snippet if it is not placed in the page header, above the </head> tag.
In order to do this and paste the schema code only on a selected WordPress page and not paste it in the global WordPress header, please follow these steps:
Install and activate this plugin or any similar plugin that allows you to add code in the head of a specific WordPress page
Open your WordPress Page, scroll down and find ‘Add to head’ block
Paste the schema code in this ‘Put your head html here’ input field
Click ‘Update’
The schema code now will appear in your page header and you will need to submit this page URL in your Google Console for a new re-crawl by the Google bots in order to reflect these changes in the Google search results.
Here is how to request re-indexing in Google search Console:
It takes some time for the bots to re-index the page, and once process is finished and the page is indexed with the new schema code, the star snippet will appear in the search results.
If you have any questions, feel free to chat with us.
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