Integrations Archives - EmbedSocial

How to receive reviews notifications in Slack

EmbedSocial Integrates with Slack to help you get instant notifications every time you receive a customer review on your Facebook page, Google location or on your website.

It works seamlessly and you can install it right now from the Slack directory or just log in to your EmbedReviews account and add Slack as a new Source.

Install EmbedSocial App in your Slack channel

1. Go to Profiles, click ‘Add new’ and click Add to Slack
   

   

2. Select the channel where you want to receive the notifications and click ‘Install‘
   

   

Please note, that you can choose a channel where your support department gets access to this type of customer information. By doing this, you will allow them to have an immediate overview of what kind of reviews your customers write and can reply on-time if necessary.

Setup the notifications for a specific feed

Once you’ve installed the Slack app you can go back to your EmbedReviews feeds.

Open the feed that you want to monitor and in the left bar settings panel in the Notifications section choose to receive Slack notifications about the reviews that you receive in the selected feed.

Here is where to set this up:

In the Receive Slack notifications option just choose ‘Yes’.

And once you receive a new review in the sources that are selected for this reviews feed, you will receive a notification in your Slack, that will look like this:

With the EmbedSocial bot, you will never miss reading customer reviews and the opportunity to respond to them. Stay on top of every testimonial or complaint, act fast and build strong customer relationships.

We hope that with this integration you will increase your productivity and your response time for solving customer complaints or responding to their online reviews.

If you still do not have an EmbedReview, start a free trial and try it out.

How to make a Reviews Zap in Zapier with EmbedSocial

Before you start creating Zaps, you need to have a Zapier account and EmbedSocial account for the EmbedReviews product.

Once you’re logged in to your Zapier and EmbedReviews account, just follow these steps to setup your first Zap.

Please note that at the moment you can do the following:

• Trigger – Send customer reviews information to other apps, such as CRMs or ticketing apps
• Action – Save reviews or customer testimonials from other sources, such as forms created with Typeform or Google Forms.

Setting up EmbedSocial as Trigger

1. The first step is to select EmbedSocial as the trigger app.

2. Next, select the trigger provided as an option by the EmbedSocial integration with Zapier.

Currently, the provided trigger by EmbedSocial is:

‘New Review’ – Triggers every time you receive a review collected within your EmbedSocial account.

Once choosing this trigger just click ‘Continue’.

3. In the next steps, you are required to connect your EmbedSocial account with Zapier. A pop-up will appear where you will need to submit your Zapier API key as show below:

To find the API key, just go to Integrations in your EmbedSocial admin account and copy the provided API key. (you can find the API code in the bottom part of the page, as shown below.)

4. Next step is to test and see if your EmbedSocial account returns sample reviews to Zapier. If the test is finished with no errors then you are ready to continue to the next step and setting the action.

Please note that you can set an action with any app you want. But the most usual use case will be a CRM, spreadsheet or any other software where you store or collect customer data. This means that with EmbedSocial you will be able to fill in the reviews / testimonials information from your customers in the apps where you have all other information about them.

Setting up EmbedSocial as an Action

In case when you want to collect reviews or customer testimonials via other apps, you can use EmbedSocial to store this information and centralize all customer testimonials in one app.

This can be done, when creating a Zap via Zapier that EmbedSocial acts as the Action portion of the process.

So, to set up EmbedSocial as an action, just follow these steps:

1.Choose EmbedSocial from the Action apps search filed

2. Choose the action provided by EmbedSocial. Currently, this is the action that is available:

Create Review: Create a review in an EmbedSocial Custom source.

3. Choose the EmbedSocial account if you already connected it with Zapier (if not please check the step 3 in the above text on how to connect your EmbedSocial API key with Zapier.)

4. In this step, you will need to create the template. The action that EmbedSocial provides has few fields that need to be filled in by the trigger app in order for the zap to properly function.

The required fields are: ‘Custom Review Source’, ‘Reviewer Name’ and ‘Rating’.

So in order to make sure these fields are properly filed in, just click on the drop down next to it to fill them in with the data provided by the trigger app. Fo example, here is how to setup the Reviewr Name when having this information in a Google spreadsheet.

5. Once you set up the template, in the next step check the sample data that will be sent to your EmbedSocial account and click ‘Send test to EmbedSocial’.

If the live test sends the sample data to your EmbedSocial in the next 15 minutes, then your Zap is working properly and you are ready to make it live, just set it On in the last step:

This is a quick and simple tutorial of what you can do with the EmbedSocial + Zapier integration.

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If you have any Zap idea or if you need help to setup your EmbedSocial zaps, feel free to chat with us.

How to install EmbedSocial reviews plugin in Magento

This is a quick step by step tutorial on how you can set up the EmbedSocial plugin in Magento. Once you install the plugin, you will be able to configure it and set it up to send reviews request emails to every customer who purchases a product on your website. And this process is entirely automated, you will only need to set it once.

Follow the steps below to install and configure the plugin:

Step 1: Installation

Get the Magento Reviews Plugin from GitHub.

1. Upload the extension into your Magento root directory under{MAGENTO_ROOT_DIR}/app/code/EmbedSocial/Reviews
2. Enter the following at the command line
   php bin/magento maintenance:enable
php bin/magento setup:upgrade
php bin/magento maintenance:disable
php bin/magento cache:flush


Step 2:  Configuration

Open Magento, go to ‘Stores’ and click on ‘Configuration’.

Once you’re on the Configurations page, go to ‘Default Configurations’ and click on ‘Default Store View’.

If you scroll down you will see ‘EmbedSocial’ click on it and click on ‘Reviews’.

Here, you will need to paste the API Key that you will find in your EmbedSocial account, and select the status of your order (in this case Complete) so when your order reaches this status your customers will receive Review requests:

And the last step is to click on ‘Save Config’ on the top right:

That’s it.

If you need any help feel free to chat with us.

How to get your Magento API Key

1. Open your EmbedSocial account, and go to ‘Sources’ on the left-hand side menu:

2. Once you’re on the ‘Sources’ page, click on ‘Add Source’ on the top right:

3. On ‘WebShop Sources’ click on ‘Magento Orders’

That’s it, this is your Magento API Key:

If you have any questions please feel free to reach out to us.

We’re here to help!

Embed Reviews in Godaddy Website Builder

In this tutorial, we will show you how to embed entire reviews feed in your website built with Godaddy Website Builder.

How to embed Facebook and Google reviews in BigCommerce

Unlike other CMS platforms for building websites, BigCommerce does not provide a direct option in the editor to add an HTML code. This option exists but is not that DYI friendly and you basically need to edit some of the theme files.

Embed Facebook and Google Reviews in Google Website Builder

In this quick step-by-step tutorial, you can learn how to use the codes provided by the EmbedReviews platform and display Google and Facebook reviews in the Google Website builder.