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1st Direct Pools reviews

1st Direct Pools reviews page

4.5 rating out of 443 reviews

Rating

82.84%

367 Reviews

3.61%

16 Reviews

2.7%

12 Reviews

1.12%

5 Reviews

9.7%

43 Reviews

Reviews

Not even 1 star for their after sale service. Having bought a tub in July from shop at West Stour we have been back to buy filters this week. Handing over the label that came with installation filters as direct we expected these guys to have the knowledge to provide us with the correct product. Not really knowing what we are doing in replacing these filters we presumed that the filters were correct and unwrapped both ready for installation. Taking the first and submerging it quickly became clear that although they look the same they are in deed different with a different screw-in. Taking them back today I was left speechless when the most rude fat woman told me in a very abrupt manner that because they had been unwrapped the couldn’t be resold and tuff if they had sold them to us. I wasn’t given a chance to put a case to her and her manner was hostile even when her colleague explained that we had just bought the tub. Clearly once they have your money there is no after service! I

Steve Batey dealt with my swimming pool cover very quickly and professionally. I had made a mistake in filling out the online form. Steve emailed me to point this out then we had 2 phone calls to ensure everything was correct with the order. I await delivery but really happy with my experience so far.

Great service from Steve, knowledgeable, helpful and courteous. Quick delivery. The sol guard pool cover is a fantastic product, highly recommend.

danuta Jankowska

Steve Batey contacted me immediately when he suspected that I’d put a duplicate order in. When part of the order went missing in transit he also organised an immediate replacement. For me as a customer this was a NONE STRESS EXPERIENCE. That really makes a big difference from the service you get from most customer services once you’ve parted with your money. I also find 1st Direct Pools have very competitive pricing.

Good old fashion customer service from Steve. So far, can not reccomend this company enough. As a newby; to all this; this is our go to company, if we receive the same brilliant service from Steve. Just got to pluck up the courage, to be baffled by Robby; to understand what I have to do next ! Don

Really great response from Customer Service when we had a problem

Fantastic company to work with- I've been working closely with 1st Direct Pools over the last 4 years, and their service is unmatched. Ashley has been a saviour on many occasions. Couldn't recommend a better pool supplier. They just get stuff done!!

Fantastic customer service. We had a small manufacturing issue with our product, and all i can say is that it’s been dealt with immediately, in a very professional manner. Would definitely use them again, and recommend them to others as well.

Needed a hard to source pool filter but had no luck with several companies, contacted first direct and Bryan Benjafield informed me that he had none but he went the extra mile and managed to source one. Delivered within a week. Will use again

I needed some help to identify the part I needed Its really useful to be able to call a company, who answer really quickly and speak to someone - Ashley in this case - who very quickly and efficiently identified the part required - which then arrived the next day Thank you for providing excellent service

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