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1st Direct Pools reviews

1st Direct Pools reviews page

4.5 rating out of 452 reviews

Rating

82.74%

374 Reviews

3.53%

16 Reviews

2.65%

12 Reviews

1.1%

5 Reviews

9.95%

45 Reviews

Reviews

Looking at purchasing a heat pump - very helpful - and quick to respond (email) Good price - pleased with advice. Generally use 1stDirect Pools for all my pool chemicals etc. Good fast delivery and good value.

Incredible service from start to finish when replacing our damaged old liner. Felt arrived in 2 days and the new liner in 4 days. Will always use these moving forward. Special thanks to Joe and Iain in sales

Very good service first class customer service Delivery always on time have purchased many things from direct pools over the years from filtering systems pumps pool covers and chemicals every thing i have needed to keep my pool in tip top condition Kind regards S Taylor Chemical prize winner.

Julia Lecrivain

Ashley was very helpful in ordering a new pump and even suggested the extras i would need to connect the pump with the accessory i had brought. Thankyou....

Daniel Van Gelder

They've looked after us faultlessly for 12 years and just make the process of owning and running a pool & spa really easy. Thank you.

Ambassador has looked after our pool for the last 3 years, always here when needed, great service, very happy!

Ashley was terrific - courteous and helpful and finding solutions to my problem which he was able to have delivered to me the next day. Would that other online services were as good!! Quite exceptional!

I have made a number of purchases from this Company . Truly excellent service & extremely helpful. Just recently purchased a filtration pump from them. Very grateful to Iain in their Sales/Technical team which enabled me to buy with confidence. Thank you

I contacted this company 4 times to quote for a pool cover, I have ordered of them before for a cover and the service was amazing but in this occasion no one ever came back to me and I supplied the measurements 4 times and heard nothing

Not even 1 star for their after sale service. Having bought a tub in July from shop at West Stour we have been back to buy filters this week. Handing over the label that came with installation filters as direct we expected these guys to have the knowledge to provide us with the correct product. Not really knowing what we are doing in replacing these filters we presumed that the filters were correct and unwrapped both ready for installation. Taking the first and submerging it quickly became clear that although they look the same they are in deed different with a different screw-in. Taking them back today I was left speechless when the most rude fat woman told me in a very abrupt manner that because they had been unwrapped the couldn’t be resold and tuff if they had sold them to us. I wasn’t given a chance to put a case to her and her manner was hostile even when her colleague explained that we had just bought the tub. Clearly once they have your money there is no after service! I

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