Aaron and Co reviews

I had to carefully check every invoice. We were mischarged multiple times. Aaron tried to charge us $950 for scooting cabinets that were in cardboard boxes from room to room 3 times, which would not have taken an hour. Aaron made up a $280 “transport” charge and when I questioned it, at first he said he wasn’t sure what it was for. He later said it was for Chuck going to get supplies. We were never charged that before, and Chuck said he didn’t even log his time when getting supplies. Then when I was supposed to be credited, I was actually charged twice because someone conveniently forgot to use minus signs! Chuck also said he didn’t get a contractor’s discount at Home Depot or Lowe’s when getting supplies. I could have gotten a 10% Military discount. We had a cost-plus contract. The plus is 34.2% added on for costs. He then added an additional $3600 per month once the demo began. Everything he bought at Home Depot or Lowe’s cost me 44.2% more than I would have had to pay if I bought it myself. At this point I wanted to see the large ticket item receipts but Aaron refused to show them to me. He said that we had 30 days to ask for them after we signed the substantial completion form and that the files were closed and would be too time consuming to locate. There was no such verbiage until the final document – which we had to sign in order to get the lean off of our house. This document also stipulated that we couldn’t sue him. Aaron misled us by making us think a team would be working on our house. He always said “we” but the majority of the time it was only Chuck and he was only here about 4 hours a day. Since his team is essentially a one-man team, Aaron works on multiple houses at the same time and collects that $3600 monthly charge from each client. The longer the job takes the more money Aaron makes. The ceiling texture had to be completely redone due to poor quality of work. Every tape line was visible and a large bump ran across the entire ceiling. After an extensive argument with Aaron and him getting a $5600 estimate, he finally agreed to give us a $2500 credit to have the drywall fiasco fixed and repainted. He gave us nothing back for the $3600 monthly fee. Chuck wasted weeks of our time and money before finally giving up. We had to hire our own drywaller and repaint again. We had already painted twice. Aaron insisted that was needed in order to see where the drywall issues were - which included walls. That is what a flashlight is for! We ended up having to pay $2600 just to have the ceiling retextured correctly. Aaron tied to get Chuck to do the electrical but thankfully he admitted it was above his skill level - that would have been a fiasco too. We were not fully compensated for damages done to our front door, security door or pavers. Our countertop has a seam at the sink which is more than ¼” off center and is not level. Our sliding shelves had to be permanently placed because of defects or Chuck inabilities. No space was left for a baseboard next to the fridge. Getting a sink was delayed for a month because Aaron neglected to order a cabinet & our garbage/recycle bins were in the wrong place. Aaron did not apologize or take accountability for his mistakes; he blamed us for signing off on the design. We hadn’t made any changes to the cabinets since the last signing. We didn’t know we had to do his job too. He claimed we were not charged for items we didn’t order and that he had to pay for a cupboard that Pro Source gave us in place of shelves we didn’t like. We find that very hard to believe. Aaron had no problem removing a large closet until it caused a problem with the integrity of the wall it was connected to, so he invented a conversation that never happened saying he discussed the possible problems with us. He then tried to say the structure of the wall would not be under warranty. I could write pages more of other things that went wrong, but I’m all out of review space to say more.