I had a really stressful situation with my service being disconnected, and Orvil was incredibly helpful. From the moment he got on the phone, he was calm, professional, and actually took the time to listen to my situation instead of just repeating policy. He was able to work with me and provide a solution that made a huge difference for my family.
I truly appreciate his understanding, kindness, and willingness to help when I needed it most. Customer service like this is rare, and it did not go unnoticed. Thank you again, Orvil!