Tentworld reviews

Terrible with faulty products, such a nightmare to deal with and I will never shop there again. 300W Oztrail Solar blanket and 1300W Oztrail battery purchased online via Click and Collect at Tentworld. I went to the Brendale store to collect the items. As we had no power following November storms in Brisbane, I was desperate, I had informed the staff of the situation as well. The battery looked fine however the box that the solar blanket came in was in quite poor condition. The Tentworld staff member asked me to sign for the items before I was actually able to see them. When I queried the poor condition of the box I was told that it sustained damage in transit but that the product was new. I asked to swap it for another one and my request was declined. Our power came on later that evening so I never tried the solar blanket. However in January during after another power outage I got the chance to try the solar blanket. It was charging the battery at 6% in an hour. The manual says 4 hours to full charge. I contacted Tentworld about this and they have been making me jump through hoops and are denying the fault exists. Such a massive waste of time! I have so many photos to show it is faulty, I have tested the blanket with 2 different batteries and provided them with ample evidence, and have now had to lodge claims with my bank, the manufacturer, Office of Fair Trading and ACCC. Spare yourself the drama and shop elsewhere.