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Why my albums are not shown on my website anymore?
Why my albums are not shown on my website anymore?

Why your Facebook or Instagram albums might not display on your website.

Didi avatar
Written by Didi
Updated over a week ago

In this article, we will cover the most common issue that may be preventing your albums to display on your website.

Usually, it's due to some missing permissions on your connected Facebook or Instagram account.

Missing permissions can occur If you have recently changed the password on your social media account, or made any privacy changes that will revoke all the authorizations that you give to 3rd party platforms such as EmbedSocial.

Follow the article below in order to solve this.

Refresh the missing permissions

In order to refresh the missing permissions you will need to:

1. Go to 'Social Accounts' here:

2. Click on the 'Refresh' button on the right side of the account:

Navigating to the social accounts and refreshing the permissions on the connected facebook account

Please note that you will need. to be logged in with the same Facebook account that is missing the permissions in order for them to be refreshed successfully.

Once you refresh the permissions, it will take a few minutes in order for the album to appear on your website due to catching.

That's it!

If you have any questions, click the bottom right chat icon to talk with our customer success team or send us an email at

We're here for you 🙏

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