Michael Meseke
My kitchen is ruined. The plumber from 1800 plumber / Collins broke a valve under my sink trying to fix a leak he found while looking at the problem I had actually called out about. After I frantically ran out to turn the water off, I came back in to find that there was water all over my kitchen and under my kitchen floor; both the floor and cabinets have to be replaced, and water damage specialists had to come out and put giant fans up to dry out the room for several days. 1-800 plumber didn't consider it to be "their fault" so now I'm stuck paying to clean up their mess.
1800 plumber did resolve the issue I called them out for (garbage disposal), and were generally helpful aside from ruining my kitchen and footing me with a $2000 insurance deductible and a kitchen that's been ruined for 3 weeks now (plus the $250 service fee).