After contacting 3 other promotional gift suppliers, THE PROMO GROUP was the first to respond and the only company that stayed in touch. Gareth Capstick made immediate contact with me and although I could only give him a rough idea of what we had in mind, he went over and above to help our ideas come to life. We at Copifax are also in the service industry and customer service is non negotiable. We made the choice to accept The Promo Groups quotation, because of Gareth Capstick. Gareth was patient, creative and provided an exceptional customer service. Thank you Gareth and THE PROMO GROUP. You have made a customer for life.