I've blindly contacted The Promogroup as I couldn't find anyone in PE to help me with my request and had to rely on Google. I wanted a rugby-water-bottle carrier for my son's rugby team going on tour. They were ready to help me from the word ""go"" and it seems as if no job is too small for them. Never had any hassles, they even went our of their way to help me with the design, as I didn't have the artwork at hand. Better was when this product was delivered a whole 4 days before the deadline. Great company - great people who loves their coffee:-).