Phil, my wife and I were very impressed with the total process from you handling our original order when we came to your facilty all the way through keeping us updated on build progress through the delivery on May 19. The quality was exactly what we expected and Ernie went well above and beyond our expectations with delivery. You see I had thought I had the site leveled and white rock put in place but Ernie quickly determined the site was still not level so he took out his rake and began moving white rock from the high side to the low side. When I picked up my rake to help, he said he could handle it and I should not worry and just relax and watch. At my age, I was ready to help but must admit it was nice to have his young and experienced help! He was a master at guiding the building with your delivery lift truck system through the many trees we have on our property to the site then using the weight of the building to make the final leveling adjustments. I worked a customer service related field for many years and learned a long time ago the difference between good service and great service, is lots of little things when added together, make the difference. You and your team did GREAT!