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Drew B.
8 years ago
I absolutely love our new Elite Visco medium double mattress! The pocket spring system is fantastic and the pressure relief bamboo classic pillows are great! It has taken our sleep to a whole new level compared to what we had before - wh ... Read More
I absolutely love our new Elite Visco medium double mattress! The pocket spring system is fantastic and the pressure relief bamboo classic pillows are great! It has taken our sleep to a whole new level compared to what we had before - which was the old coil spring system 10 years ago - and I don't wake up to movement in the bed like I did before. The Protect-a-bed signature series mattress protector we bought with it is great and does what it says; spills don't get through to the mattress, keeping it as good as new. This was unintentionally tested today! *laughs*
I am really happy with the service I received. The staff were lovely, so helpful and friendly. They explained the differences with the support systems in the mattresses, and I am so glad we chose the pocket spring system as it makes a huge difference in comfort for us. I really like the fact that I was able to test the pillows out on the bed at the same time. This was important for me, as I once bought a contoured memory foam pillow that felt great at the store and worked wonders for me once on my friend's medium-firm bed, but not on my actual bed at home prior to my new mattress.
The delivery went smoothly and as advised by the staff. I received an sms in the morning giving me a 30min time frame during the day that was reasonable and it gave me the opportunity to organise my day once I knew when they were to arrive. My old mattress removal service had somehow been missed, but as soon as I called to ask about this, the staff were apologetic, gave me the details and it was able to be picked up the next day, which was great.
Overall, I am really happy with the service, the staff and with our product. Thanks! :)