Lauren Kaspers
Noticed our ducted A/C unit wasn't having cool air come out of it. Contacted a different company who came out and they were extremely unhelpful. The guy didn't bring the correct parts & said he would have to return and around about way said he basically implied he didn't want to do the job.
Then I found JARIC, and the whole process from start to finish has been amazing.
Jess in the office has been great guiding me through the whole process on what we can expect.
Our technician, Chris who was also amazing. He was really kind & patient. He really took his time to check over everything. It was a lengthy process for us to try and diagnose this issue. We had to de-gas the unit. Put dye in and wait for a potential leak to appear. Turns out was a coil leak in the indoor unit (an extremely expensive fix), but we knew we were in good hands, so we went ahead and ordered the part to continue having our unit fixed & in a working condition. Chris had been out to our home a few times and each time nothing was ever too much hassle.
Everything has now been fixed and in a working order - thank you so much!!!