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Mike L
I am a commercial construction project manager, and am always relatively disappointed when trying to solicit bids and hire work done at my home. Residential contractors in general pay little attention to what their clients try to tell th ... See More
I am a commercial construction project manager, and am always relatively disappointed when trying to solicit bids and hire work done at my home. Residential contractors in general pay little attention to what their clients try to tell them - they just do what they do and assume that they know better than the (generally) uninformed client. When I began to look for a paver to redo my driveway, the experience was similar - until I talked to Kaplan Paving. Lee ********* was the estimator who came to my home. He read my specifications carefully, discussed the project with me, and took careful measurements. When I received my proposal, Kaplan's was the most accurate in terms of scope and very reasonable. I signed on with them. When it came time to begin the work, I had a couple concerns about the removal and grading process. I called Lee and he came out to review the work with me. The preparation crew actually returned and cleaned up the areas of my concern. Jim, the foreman, took all the ti