The Willow Glen Electric team did a great job upgrading my electrical panel to the house and adding a Tesla car charger to the garage wall. They have a very good scheduling and dispatch process that includes text messages about the arrival of technicians, city inspectors, and stucco repair team. Very pleased with the work that they performed and would recommend them. They are on the high side (price) compared to others but the efficient completion and expert service team balanced it out.

I engaged WGE to install a new outlet and extend 3 existing outlet boxes. During the appointment, we determined that the extensions could not be installed until some wall-mounted furniture was installed. This was not expected. I was not sure if I was not clear about the overall project or something else happened. WGE was willing to install the outlet and reduced the hourly rate, possibly to compensate for the whatever may have happened with the outlet extensions. That appointment completed. Two and half days later, my husband and I awoke to a noise in our home about 4:30 am. We got up to check it out. In doing so, we determined the power was out in a bathroom. We checked the circuit breaker panel to find that circuit had tripped. My husband reset the circuit and immediately there was arcing inside the panel and some hot metal shot out of the box. Luckily, no one was hurt. However, the main tripped. (We live in a condo so the main is not in our unit.) We called WGE once they opened to see if an electrician could visit. We were told to check with PG&E for a power outage in our area and told that WGE doesn't have emergency service. (This was day three of a winter storm event, so there were storm-related power outages.) We knew that power was on in the rest of the building as we had been in the common areas where there was power. Our build's electrical lines are underground and are common for all units. We pressed a bit harder and WGE said they would see if they could get someone out. WGE was able to schedule two electricians for the last appointment slot of the day (2 pm - 4 pm). The electricians arrived and determined that one of the screws for the panel front nicked a wire inside the panel. (One of the electricians said the wire runs inside the panel were too close to the front of the panel making this possible.) He said the work to add the new run a few days earlier likely lead to screw nicking the wire. That nicked wire, for whatever, reason caused the initial arcing at 4:30 am and then when we reset the bathroom circuit. Luckily, the circuit breaker box was correctly grounded and the main has a GFCI. This reset's arcing caused the main's GFCI to trip. The the safety mechanisms were working as expected. Though, the second electrician said the first one should have noticed that the wires inside the box were too close to the front of the panel and moved them. After some doing to find the correct room in our building for our unit's main, we had power. We're giving four stars for the following reasons: - WGE did install the new run and outlet as requested. - WGE did return our power after the arcing incident. - WGE did get an electrician out same day even though they do not have an emergency service. - WGE discounted the first visit and made the second visit free. - Friendly electricians. We would have given five stars if the following had not happened: - WGE electrician on first visit did not notice the issue about the wiring positioning that contributed to the arcing. - WGE office staff were willing to hear us out more readily about the arcing.

Call fee is quite pricey, but they were able to come out within a couple hours of calling. Fixed the problem (non-working GFI outlet for sump pump) within 20 minutes. Lastly, it was unfortunate that one gal called and said they couldn’t fix the issue, while the other like rang and another gal said they could. In my opinion, they need to be on the same page but hoping this was just a one time miscommunication between the employees. Glad we got the problem fixed!