Cudjoe Jones
True Food Kitchen has the looks and the appeal that makes all the latest food concepts trendy: a farm to table vibe, "health" driven food, open kitchen plans, etc. While several of these attributes are desireable it can go horribly wrong when it is made to scale by corporate intentions.
We visited the True Food Kitchen in Menlo Park. We were blown away with its modern facade in the middle of mall area reminding us of visits to eateries in California or Oregon. One caveat to this review is that we were there yesterday on Mother's Day so we expected it to be slammed, which it was, when we first arrived at 2 pm. By the time we left (2 1/2 hours later!) there were open tables all over the place.
First red flag here were our cocktails which were so waterdown that I thought I was drinking an orange seltzer although it was supposed to be an aperol spritzer. Surely it was refreshing but for $14 buck? I don't think so. Then we ordered. One of our group ordered the Mother's Day special of Strawabery quinoa pancakes but the waiter said they didn't have anymore (supply issues?). A young diner of ours wanted to have french fried but they didn't have that either. But we were fine, this is there thing. But that's were our ordeal began.
We waited an HOUR before we began to wonder where our food was. Remember we're acknowledging that it was very busy in this huge place so we were patiently waiting. At the 1 hour and 15 we knew there something horribly wrong so we alerted our waiter, who should have notice how long we had been waiting; he barely visited our table. He even forgot a request for straws for some of our drinks. After the mention of concern, since this is an open kitchen, we could see the waiter talking to the expediter and then a manager type. The manager then came back to us and apoligized for the order and that part of our meal would be discounted "deeply". One of us asked if they could send out some appetizers to hold us over and the manager said that he wouldn't want to do that as then our food would come out. Fine. Well our food still did not arrive for another 20-25 minutes. We seriously considered going to the Shake Shack right next door for fries. More than ample time for a plate of carrots with hummus, or cauliflower, etc. During this time we obviously saw the pancakes being made in the kitchen. Hmmmmmm
By the time the food came it was admittedly delicious. My kale salad was awesome, perfectly cooked with some added tofu glazed in a delicious vinaigrette. I would however steer away from the poke because it's basically a tuna tartare appetizer: it barely made it up the middle of the bowl for $24 dollars. OOOF. Of all the pokes we've eaten before were at least twice the amount served yesterday.
In the end we were discounted 35%. Quite honestly with the volume they pull there, they could have comped the whole meal and have me thinking I would definitely try this again and maybe its just a bad day. But that made me realize that they only just care about money and not their customers. So, no I don't think I will be going back. Sad because that kale salad was so yummy.