Richard DeRisio
My wife and I brought her mother's car to Garber Chevrolet of Webster for a warranty repair. We wanted to wait for the repair to be completed while we waited rather than obtain a loaner car. We had called another area dealer that was closer to home, but were told that we would have to leave the car for one day. Also, we felt that the person at that other dealership was not courteous or interested in what they wanted.
The response that we received at Garber Chevrolet was completely different. The person arranging the appointment assured us that the work could be done while we waited. She was professional and courteous. We were met by service advisor, Matt Jackson, who was exceptional. He not only provided an estimate of how long the repair would take, he also assured us that our wait at the dealership would not be long. Matt was professional, friendly and knowledgeable.
The experience in the waiting area was great. Coffee, other beverages and snacks were readily available, and there was plenty of space for relaxing or working at desk areas with electrical outlets for charging. While looking at cars in the showroom, we met their very cheerful and friendly receptionist. She explained how much she enjoyed working at Garber, and it showed. When I asked a question about one of the cars on the floor (a Corvette, of course), the receptionist called the sales manager, who like the others at the dealership, was friendly and helpful.
When the car was ready, Matt did a great job explaining the work that was done, described upcoming maintenance and service per Chevy intervals, and absorbed the cost of a new wiper blade as a way to provide a nice start to our relationship with this dealership. When we returned the keys to my mother-in-law, we said "how often is it that, when you're told your car is ready, you actually wouldn't mind hanging around the dealership and its staff a while longer." I highly recommend this dealership based on our experience.