Alidad Soleimani
I'm writing to share my recent encounter with the bartender at True Food during a to-go order. While the restaurant's food and ambiance remain exceptional, I'd like to address a specific incident. Yesterday, my family ordered to-go pizza for my kids around 6:40 pm. The bartender handed us the kids' menu and waited while we made our selections. Despite our prompt decision taking merely seconds, her impatience was evident. Once we placed the order, she brusquely inquired whether we planned to wait inside or outside, implying we should wait outdoors. Given that the restaurant is situated within a mall, we intended to stroll around as we waited. Unfortunately, the food preparation took roughly 45 minutes, during which we approached her twice for updates, and on both occasions, we were informed that the food was not yet ready. The last time we went a different bartender, a kind lady took the initiative to check on the order and promptly brought it to us. Regrettably, upon receiving our food this time, we noticed it was excessively cold, suggesting it had been left unattended for an extended period, as though she had neglected to verify its readiness. In general, we hold True Food in high regard; however, this particular interaction with the bartender left much to be desired.