I wouldn't be writing a bad review if anyone from Sam Ivy's office or Sam himself had taken the time to contact me. I filled out an online form on his website for a consultation a week went by and nobody called. I called his office, and then made an appointment for Sam to come to our house and he never showed up. I left a message on his voicemail that evening and never received a call back. So after emailing & voicemail had no response from them I posted on Sam Ivy's Facebook page asking why they were a no call/no show and my comment was surprisingly deleted. Very disappointed but everything happens for a reason and I have found a knowledgeable trainer at KETCH dog training in Tampa. Sam Ivy may be a good dog trainer according to other reviews but his customer service skills need vast improvement.