Embed Reviews

Maria Morgan

Very disappointed. I popped in to get a battery for my watch. When I went back to collect it a rude guy said "it might not work" and a clean would cost 65e. I was charged 10e for the battery, and he was right, it stopped working less than an hour later. But he was so horrible I don't feel inclined to go back and part with more money. Sad because I bought the watch there about 10 years ago.

4 years ago

Helen Delahunty

To expensive.

5 years ago

Sinti Sat

In August I bought Akoya pearl earrings. Now when I bought these earrings I was charged more, to start with that. Online these earrings were around 175€ and I have showed their employee the price because she was claiming that can't be true because they are more expensive in the shop. But I have added them in the basket and lord knows why I didn't just buy them online and picked them up in the shop. But she promised she will be giving me the earrings for the same price which never happened. In the end I payed for them 190€. Nevertheless, I was happy to have them since I was traveling the next day. After 2 months the pearl came off one earring. I never showered with them, I know how to take them off, they are not the first pearl earrings I had but the first I had these amount of problems with. So I brought them back and when picking them up I was charged for this. When I asked them how come there isn't there any guaranty, I mean it has been only 2 months, they said that there isn't any guarantee on earrings? I made a complaint and got my money back. This happened 3 times and I started to have a phobia of wearing them because I was always thinking the pearl is going to fall somewhere and it will get lost. I wonder if that was the case, what would their reaction be? Yesterday I came to Stillorgan shop since they have told me the earnings will be waiting for me. The earrings they tried to give me were freshwater pearls instead of Akoya. I was looking at them because I know how Akoya pearl looks like and have told their employee that this is not Akoya but she asked me did I even bought Akoya?? She asked me this after printing a receipt where it is stated that the earrings I bought were Akoya and not freshwater? Not once did I hear an apology, only accusations. My partner could have just picked the earrings up instead of me, he wouldn't know if they are Akoya or Freshwater, honestly he wouldn't expect for them not be Akoya. After their employee said that yes they are not Akoya and that they will call me when they order them in, I left and left my earrings there. I later searched on their site and found out they don't have them online and that I might be getting my old ones just glued back together, so I rushed back to pick them up. I don't even have to say how frustrated and disappointed I am and honestly I don't know what problem they had with me? Is it because I am a foreigner or because I come to the shop in my tracksuit? What ever the reason might be, they should think of respecting every single customer since their salary comes from our pockets. Last night a made a complaint about everything and asked for a refund on which the replied that they will provide me with one. Today I came to pick my money since I payed in cash and a sealed envelope was waiting for me. I decided to open it in front of the shop since everything is possible with them and imagine my surprise finding 140€ instead of 190€ in the envelope What kind of business are they running here I really don't know. I have my own business and if you need anyone to train your staff members, let me know, I will gladly do it because I honestly don't know how you even have any clients if you treat them like this.

4 weeks ago

Saurabh Kapoor

Bought a brand new rado watch worth €1600. My only mistake I didn't check the watch carefully at the time of delivery. To my surprise, the date and time wasn't set. Moreover, the battery was also faulty which no staff checked. When i set the time, it started taking a couple of minutes off every day. I had to go back again, and travel 1.5 hours just to get this fixed. Very rude staff, instead of apologizing showed attitude today and were talking instead of attending me. However, the nicest person is the technician who fixed it and apologized. They should learn some manners and customer service. NOT RECOMMENDED AT ALL. WON'T EVER BUY ANYTHING FROM THEM EVER AGAIN.

4 months ago

Freya Gillespie

Really poor experience here. Came to look for an engagement ring and waited for over 10 minutes with no acknowledgment from staff before seeing sales assistants help two customers who had arrived in the shop after us.

11 months ago

Daragh Quinn

We went here as a male same-sex couple looking for a simple promise ring for our engagement and had a genuinely upsetting customer service experience. My partner specifically wanted to go here as his family has always had a good experience with their Stillorgan branch. We got the attention of a staff member and told them we wanted a simple promise ring and were immediately told they wouldn't have what we wanted. They made no attempt to show us their stock, no attempt to discuss what we wanted, no attempt to refer us on to a shop that might better suit our needs. They told us they wouldn't even have our ring size despite us never telling them what it even was. The overwhelming impression we got through the exchange was that they just wanted us out of the place. We'd just come from McDowells on O'Connell St and they'd been enthusiastic, friendly and very helpful, by contrast this was so deflating we just gave up on looking in other shops and went home. One to avoid if you're Gay men.

a year ago

Rachel Sheehy

Unfortunately my engagement ring had to be altered a year and a half after purchase due to a fault in the design. Very disappointing as I had really loved it the way we bought it. Would hesitate before buying from the business again.

a year ago

Paula D

I went to Rocks Jewellers in Stillorgan to get the battery on my watch replaced. It was inspected (in the back of the shop) and I was told that the interior was rusty and would need to be replaced. Cost: €75. I was surprised but said, okay. As I was waiting for the paperwork, an elderly man beside me was given the same message: the battery in his watch couldn't be replaced because the interior of the watch needed to be replaced. What a strange coincidence, I thought. Too strange, to be honest. So, I asked for my watch back and took it to another jewellers, where they replaced the battery. When I collected it, I asked: is the watch in good working order? Answer: Yes. Is the interior rusty? Does it need to be replaced? Answer: No.

2 years ago

FL P

horrible customer service, i bought an watch yesterday on the website and chose collect in store option after the payment i called there and i told that i would like to go to get the watch because i have to travel tomorrow and they said alright i’ll call you back today so they didn’t call and the next day they called saying that the watch that i already paid doesn’t have in stock anymore but when i bought and paid it was the last one, now i got no watch and i have to wait a bloody week to get me money back, don’t buy anything from them!!!!!

3 years ago

timur cojocari

Horrible service,

3 years ago

Niamhs Nibbles

Fiancé bought a necklace. I didn’t like it So he brought it back to return it and there’s a no refund policy. BUYER BEWARE. He was pressured into buying it. Useless staff. Ridiculous in this day & age. I will never deal with this shop again.

5 years ago

Paul Carroll

Very poor Tissot authorise dealer, left my Tissot PRS 516 watch in for a battery change this afternoon told would take 20 min so left 40 min called back told don't have tools to do it. Would have expected an authorised dealer to have tools to change a battery, very poor customer care for a purported premium brand.

5 years ago