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Jerry called 20 mins before his arrival which was a great help to me. Once here he listened to what I had to say about activity my girls were hearing. Then he took the time to explain what he found and even saved me a bit of money by reusing the baits I already had from their last visit. Jerry was very thorough, checking the places my little visitors were getting in and putting barriers in place to stop them. He checked other places common for mice to get in and didn't see any problems there.