Jarrod Robinson was our technician. He explained what he was going to do and answered all of our questions. Our problem was a wasp nest under one of our eaves. He looked in the attic first and determined the nest must be in a void and could be approached from outside. He then suited up, applied the treatment and finished up. We had originally left a message for the Company on a Sunday and we’re surprised to hear back that day. Jarrod arrived between 9:00 and 10:00 on Monday. We couldn’t be more pleased with the Company and Jarrod and highly recommend.