The entire ENCORE team was completely professional throughout. From the time of requesting our free estimate, to the Sales team that explained the process and wrote our contract (Nick et al.), to followup scheduling (Ariana), on through efficient and tidy installation and completion, (Scott, Jesse, Joe), our experience was exemplary and worth the 3_month wait for a project very well done. The floor looks terrific, a vast improvement to worn and beat-up 35 yr old builder-issued concrete. Can't wait to start reloading our contents today, after the recommended setting period. Thank you all...a premium, quality company of flooring experts we would highly recommended.