Excellent communication as our install date approached. Due to weather & subsequent delays from our original date, we were kept informed of changes. Once our install was underway, our crew was friendly & knowledgeable & had our project done in about six working hours. They cleaned everything up, leaving nothing behind to indicate they were there. And the floor, perfect! Just how we imagined it. We were told by friends we would love the upgrade & we do! Highly recommend Encore!