Dom Garza was very informative and professional…he was my third estimate…the experience was excellent…he communicated thoroughly, provided a video on the product, answered my questions and reviewed the key issues at the end. He did not appear rushed…very relaxed and comfortable. This is a major investment for our home…looking forward to the install. As far as quality my neighbor had the flooring installed by Encore in his last home and now in his new home…that solidified my choice in choosing Encore. Thank you, Jan