I must say that if I could give them more than five stars I would have. Micato is an amazing outfit. We had an amazing trip to Southern Africa with them. The service level was impeccable, the places we stayed, especially the Tengile River Lodge, were beyond belief. But most important, Micato took responsibility to remedy a situation that was just not their fault. We had a plane taken out of service that was supposed to deliver us to Vitoria Falls. Micato put us up in a hotel, and then the next morning, they flew us to the Falls on a chartered plane. We managed to get in all of the events that were scheduled, but apparently because we had lost a day they issued a refund to us for that day. And it wasn't their fault. We were met at each airport we arrived at, escorted through security, we just were treated like VIPS. The food was great, as were Leslie Edgar, our guide throughout the journey, Brett, our guide at the Tengile lodge, Kohlen, Brett's tracker, and Moses, the man who took care of us at the lodge. I just can't enough about this company. As I told my travel agent, this was a once in a lifetime experience, unless we decide to go to India with them.