In January-February 2019, we took a 12-day tour of India with Micato Safaris. Marion Miller served as our US-based rep, Puneet was our full-time guide in India.
Others have written about what a great tour Micato creates. But I’d like to address n the high performance of Micato's staff.
Marion set the stage by guiding me through a difficult Visa-obtaining process, responding promptly to my many questions about clothes, and was kind enough to arrange two private golf outings. She even tracked down a couple of pianos for me to play, though I opted not to pursue those.
Puneet amazed us every step of the way. As he explained it, “Micato means ‘warm toast and soft butter.’” His tours, site selections, insights and personal observation were great, as we expected. But he went above and beyond the call of duty so many times: stopping at a hospital to buy a splint for my finger; orchestrating those two golf outings; coaxing us to make evening and sunrise visits to the Ganges, recruiting a local musician to join us on the boat and leading us in personal meditations, as we lit and floated candles on behalf of departed family members.
Besides the planned activities, he was willing to call “audibles” and change plans to suit our individual tastes — even if it occasionally meant splitting up the groups. And he kept his sense of humor, putting up with our idiosyncrasies, while sharing plenty of his own colorful stories. Finally, he was very current on what’s happening in India, politically and socially. As most in our group are news junkies, we thoroughly enjoyed talking to him about what’s happening in his country.
Several of us on this trip are in the client-service business, and pride ourselves on delivering 5-star service. Please know that Puneet and Marion delivered that for Micato. Clearly, they are five-star representatives.
Thanks again. We’ll recommend Micato and travel with you again — thanks to the understanding and efficient Marion, and the creative and incomparable Puneet!!!