Let me tell you about Goddard... there is no god when it comes to this practice, just the devils minions.
The practice was contacted six times, with the practice repeatedly hanging up instead of politely informing that they were busy and ask for a callback.
I have asked for details to be sent over to me via email, I have even requested the information via emailing them directly. After chasing up repeatedly for what is now days on end. They then basically say it's a tedious task and they're too busy curing all the sick animals in the world, to take 10mins out to forward on some information.
If I fail to obtain the required information, my pet will be included in the roster of unwell animals. A straightforward task became needlessly difficult because no one was willing to give me the information I needed, despite being passed around and ultimately not receiving what I requested.
For anyone else, may the odds be ever in your favour with this practice.