I've taken a long time to research the many different types of DNA tests and the different brands of testing. I chose CRI genetics specifically because they offer a more scientific deep dive into the DNA results. I wanted a more comprehe ... See More
I've taken a long time to research the many different types of DNA tests and the different brands of testing. I chose CRI genetics specifically because they offer a more scientific deep dive into the DNA results. I wanted a more comprehensive health and wellness report as well as an ancestry line that I could share with my children and follow the maternal and paternal lines across the centuries. When I initially ordered my kit I ordered an extra and somehow put my daughter's name on both of them by mistake. I only noticed it when they arrived and they both had her name on them. I reached out to CRI Genetics customer service via email and was elated to see an immediate response from an actual person and not just a bot email telling me that someone would contact me within the next 48 hours as is typical from most companies these days. My customer service agent was extremely knowledgeable, kind, understanding and very patient with my questions. He explained to me exactly what I needed to do and even changed the names and set up the framework for me to register my kits without any problems at all. It is extremely refreshing to have that level of customer service. I cannot yet speak to my results as they have just now received my sample and our evaluating the viability. I am optimistic that the results will lead to better insight into not only my own well-being but the history of my family as a people and the future for my children and their children etc. I am excited and hopeful and thus far very happy with CRI Genetics.
I would like to add then I have read through some of the less than favorable reviews and I believe these people feel that they were deceived however I also feel that perhaps they misunderstood the difference between the types of DNA tests. I specifically did not choose a big name company like ancestry or 23andMe because I wanted something more clinical than just a line to a country where I already know I have ancestors. My parents and my grandparents and my aunts and uncles have all told me stories of where we came from and people in our family but I wanted to know more. I wanted to know beyond that boundary and I wanted to know more about our genetic makeup as a people and what that means for future generations of my family. it does make me sad to see the reviews and to know that people are disappointed with the results they received. I hope that they will find a way to reconcile that perhaps what they have been told or think they know may or may not be the reality. This test is very much more expensive than the others and if you just want to know that you're related to John Smith from Nova Scotia you're probably better off with a different provider. Definitely do research everyone before you choose and know exactly what it is you hope to find. I wish everyone the best of luck and the happiest of endings.
Bert L HubertI've taken a long time to research the many different types of DNA tests and the different brands of testing. I chose CRI genetics specifically because they offer a more scientific deep dive into the DNA results. I wanted a more comprehe ... See More4 years ago