Customer Service Champion
The product is as described. It is solid and straightforward to install. Will likely use more items as my projects require.
The ordering process was confusing. When ordering thought I was ordering four and received two. So order two more. Just push my timeline back.
Masani
I love love love my pergola system. This purchase was for my dining area 2024 (made serveral other purchase for 2022-2023) With the exception of trimming down the wood to insert into the frame (and having a few family members help lift them up) I was able to add the remaining fram by my self.
Next year in 2025 I plan on doing my front porch!
Heidi Talukdar
Learay Silvia
Construction presented challenges all around due to the setup and the dimensional variations in the 4x4 lumber. Our project is on a pre-existing deck, therefore the installation had to begin from the bottom up. Additional cross bracing had to be added to the decking to account for the posts and rail supports. Because the deck is over 30" above grade any railing system would have to be installed so that there were not any 4" gaps (toddler head size) for the railings. That meant we could not use your post supports for the attachment of the posts to the decking. That would have left a gap of 7". The upper frame lumber had to be put in place using a mallet. The posts supporting the upper frame and securing to the deck had to be grinded down to fit inside both the lower and upper brackets. Due to the size of the upper frame 12' x 16', I needed 8 persons to lift it into place so that it could be secured. Yes, this took some planning but I am very happy with the result. Just wish you had lower brackets for a deck installation that would enable railing construction to meet building codes. I look forward to ordering my custom sun shade for installation in the spring and enjoyment for the summer.
Kashif Hameed
I purchased 2×12 Shades and they are looking awesome, good quality and good material. Happy with the purchase.
Carmen Jiron
Received our order in good shape and rather quickly. We are in the process of treating the redwood that will be used for the pergola and hope to be able to share photos once we start putting it all together in the next week or so.
Keith Morris
Great product. Holds the weight of two adults in swing chairs on each section. Definitely give some time for pressure treated lumber to dry if it is wet. Was a little snug putting the 6 X 6 into the brackets.
lalybedoya
Amazing system!! Easy to put together and can be used to customize a smaller size if you need to. Can’t wait to fill it up :)