Grasshopper Landscaping & Maintenance-Huachuca City

tl;dr-- Tree trimming disaster. I'm sure this company must be good at some things, but tree trimming is not one of them. If you just need your trees trimmed, don't pay more for a bad job. Look elsewhere. Reducing my rating from 2 stars to 1. ************ April Review: While the guy that came out to give an estimate was courteous and professional, it's clear they don't talk to the people that actually do the work. The estimator pointed out past trimming mistakes on my other trees that were trimmed wrong, but when I examined the work on the trees that Grasshopper Landscaping did, there were exactly those mistakes and worse: torn branches, incomplete cuts, and cuts too far away from the main branch (looks like a bad amputation). It looked like a storm had attacked my once beautiful tree. They put down more rocks, and raked out the debris. That was done well. My irrigation system works now, but I had to ask multiple times over a couple of weeks to get someone to explain the changes they made, even though I had stressed and made clear this was a required part of the services I needed. There was no followup or report on the irrigation work. Even a call would have been fine, but they missed their appt with me, and I had to get time off from work twice just to speak to someone. Now there are issues with over-watering or a broken line but I don't want to call them because it will cost even more time and headaches. There was no follow up after the work, and for every interaction or call, I talked to someone different. I never talked to the same person twice. They are expensive. I paid more $$$ believing from other reviews the work would be high quality, excellent, and customer service would be great, but I was disappointed. When I voiced my complaints and frustrations there was no apology or offer to fix it. I won't use them again. ************ MAY UPDATE: It takes a negative review to get action! Grasshopper Landscaping came out and issues were photographed, recorded, and notated. He agreed it was not a good tree trim job. I was hopeful the repairs would mean I could give a better rating. Results: Many of the issues were fixed, but just as many were not. I think they also cut off even more branches(!?), and left the same mistakes as were done on the first round of the job. More stripped bark and torn branches, and branch-stubs sticking out. The work was not supervised, and performed by the same person who had made the mistakes the first time, even after I requested a different trimmer. This seems not be a detail-oriented enterprise. The irrigation system does seem to be fixed. And as mentioned, about half the issues were corrected, but I'm ready to cut my losses.