Reviews Feed
Jason Walker
Took days to post an item that was in stock and ordered as express post. Called them to find out why it hadn't been sent yet and was told it would be sent that afternoon, but wasn't sent until the next day. Also don't provide tracking numbers automatically coz that's too hard for a computer company to figure out.
Hasan Sheikh
These guys used to be great... 8 years ago. Don't ever try to order online because you will be waited weeks upon weeks for an item which is supposed to be available the next day. If you do happen to visit in store, be prepared to wait because everytime a call comes in they will answer the call, regardless if you're next or if you're already being served at the counter. Absolutely horrible service. Go to PLE or even just order of ebay... Save yourself the hassle.
Alex Baron
Terrible experience. Doing things against the Australian consumer law. Returned a hard-drive due to being faulty. Staff tried to charge me 20% fee on the refund. This goes against consumer law. You are entitled to repair, replacement or full refund. Don't let them try to do it to you.
Sean Gardiner
Low technical knowledge, poor expectation management and poor customer service. I selected Austin Computers in Osborne Park because the computer I was interested in was in stock. When I arrived the questions I had of the computer could not be answered confidently and the computer would take 2 days to put together, so I paid for the computer and delivery. 3 days later I called and was told "If we haven't called you it is not ready", but would look into it and call me back. The end of the next day I called and was told "If they haven't called me it isn't ready"... This time the conversation ended that it would be followed up with an ETA... Which it was and I was told, they didn't have the graphics card in stock and the PC would cost another $90... Which I agreed to and paid over the phone.. I was also told it would be delivered the next morning. The next afternoon I called... Apparently the computer had not been picked up for delivery... But they said I could come by and pick it up. So... And uber trip later... I arrived... None of the documents were ready and they were surprised when I asked if they were still going to change me for delivery... Although the wait for that decision would have been longer than the cost of the uber ticking away... So I said don't bother. When I got home the computer worked well.... Although the invoice description did not match the upgraded version I paid for. Not my best shopping experience.
Michael Kiel
Really disappointed. Had a hard drive failure on my PC so needed to get a new drive ASAP to get back up and running and be able to complete work deadlines. Their website states that orders will be dispatched same day or the next day if recieved after 3pm. Paid for the order in full via PayPal, paid extra for express postage to ensure speedy delivery, as I am unable to get to the store during work hours. Called up 3 business days after ordering (with a weekend inbetween) as I hadn't heard to anything or been sent confirmation of postage, only to be told that the order hasn't even been packed yet as they are a "busy store". The guy I spoke to said he would follow it up and call me back straight away. That was 4 hours ago and still nothing...
Pretty false advertising on their website regarding dispatch times. Had I known there would be such delay I would have ordered from another company
Can't rely on these guys and will be looking elsewhere in the future.
Mathew Farrell
Unprofessional, dishonest, unacceptable.
Beware this company.
Was promised a 5 day delivery.
20 days later the order hadn't even been made. I was promised my the sales manager this would be rectified if i paid a $150 down.
In compensation they offered a 1 to 5 day speedy delivery and a free carrying case for my ordered laptop.
Sales manager went on vacation and 2 months in I received a refund and an apology.
They haven't paid their accounts with the distribution center and are making false promises that things will arrive that they can't even order. They just string you along.
When I finally spoke to the actual manager of the store he was apologetic and said he's as frustrated and angry as I am but there is nothing he can do but refund my money.
Phil the manager was the only honest person I spoke to. They company is a total f!ck around. Go to PLE computers....
I would give them negative stars if I could.
I should have had my laptop months ago.
Jay Singh
Worst service ever one could get. This young asian kid working on a Saturday has no manners 0 personality 0 experience in customer service 0 experience in how to speak with customers. The guy should not be working at a retail outlet should consider taking job at a Chinese takeaway joint cleaning dishes.
Koushik Tarafdar
Not helpful
Hayley van Waas
Terrible experience, the customer service was absolutely appalling. We were perfectly happy with the person serving us but another member of staff decided he wasn't doing a good job and took over the sale, was very rude, randomly left us to attend to other (unhappy) customers, cursed right in front of us, felt like he didn't think the rest of his staff were any good but it was him with the terrible people skills. There is no way I will ever go back to this store, there are plenty of other good computer stores to go to instead.
Russell King
Checked the webpage for stock. Found only Osbourne Park and Cannington with item i needed. Rang Cannington to confirm that they had stock and accepted Zip... both confirmed as yes on phone. Drove for 50 minutes to get to the store to find out they had no stock of what i wanted the call taker never physically checked had to settle for an alternative product and then found out they didn’t accept zip pay.
If you want good service and no messing about, go to PLE.
Anthony Pidone
The measure of a store's value of their customers is in the after sales service. Anyone can be happy and treat you well when you're giving them money.
The phone at Osborne Park is never answered (have called several times on different days), which is frustrating when trying to resolve a small fault that causes the system to be inoperable without having to perform an awakening ritual. And this is with new equipment. But it's not just the phones, several emails were sent (including one to the "management" email address on the website) which have to this day been completely ignored, with the initial email being lodged a month ago. If you're planning on buying something from here, keep your fingers crossed that nothing goes wrong with it.
Marcus Haerdin
Unfriendly and rushed, rudely telling subordinates off in front of many customers that were waiting. Not coming back, check out PLE Wangara instead, much better experience
John Smith
TL;DR: Sales staff are great but the management in charge of warranty and returns won't look after you. Never buying here again.
I've bought a few things from this store, laptop, office chairs, mice, cables etc. The laptop in question had a key cap come loose after a few months. The authorised repair service is in the eastern states so I called up Austin to claim warranty. Ming in the Returns department answered and told me to deal with the supplier directly. When I asked if I could drop it off he just repeated "deal with the supplier" leading me to believe that was the only option. He sounded very impatient and kept repeating that one line so I contacted the supplier.
The supplier said I could ship it over myself or I could drop it off at the store, said that the store is legally required to process warranty claims. Not a good start.
When I dropped it off, sales staff were lovely and understanding. The unit returned in two weeks however the issue wasn't fixed. I found the whole experience frustrating. I asked if I could exchange the laptop to avoid another two week delay. Sales said they will ask the supplier but they don't have any units in stock anyway so it wouldn't be quicker. They also said the supplier provided an extra 6 months warranty and Austin will express ship it there and back. I didn't know what a supplier has to do with an exchange decision that was up to Austin but I was grateful that they were at least doing something about it. The sales member was very polite throughout.
Two and a half weeks later and still no laptop. I tried calling Ming but every interaction with him was useless. His phone rang for 10 minutes before I hung up and called sales. When they transferred me he picked up immediately. He then said he couldn't find my laptop job in the system and transferred me to their own service centre before I had a chance to explain the situation to him. Service centre had no idea what was going on and eventually I got transferred back to sales who gave me an update. They told me express shipping was never used which is why it was taking longer than before.
Frustrated, I asked if I could return or exchange the unit for another brand that has a local authorised repair centre like ASUS. When the laptop returned it came with a replaced exterior so it looked brand new. Additionally I said I'd be happy to pay extra for an in stock model if it meant I wouldn't have to deal with this issue in the future. The manager, Phil, said the supplier provided an extra 6 months warranty and that's all they will do. Phil said the supplier won't credit them so Austin won't accept an exchange or a return. I mentioned that extra warranty doesn't help when the issue is with the warranty service. Phil then replied that if I don't like it I can contact the ACC (Australian Consumer Commission). It was clear to me then that they had no intention of doing anything to help me.
I had planned on building a high end desktop rig and buying my partner a gaming laptop but I will be taking my business elsewhere now.
Ki Vi
Been shopping here for years. Shop is fine, Staff are knowledgeable , prices aren't anything special.
Website design is good but is extremely slow.
Tried website on mobile devices, different browsers, different computers at different locations with different ISP's. Website home page looks good but is basically useless. Filters take forever to respond. Two star deduction for a crap site.
Their return procedure is downright illegal. Informing customers that the decision to refund is based on the manufacturers decision to credit them. A further two star deduction applies for lack of customer service..
Warren Black
Great experience buying my computer but I had a problem with my computer subsequently. It's like these guys have gone out of their way to make it as difficult as possible for me to fix it. First I got the run around calling them and finally after various calls we agreed I'd bring it in. Secondly I was leaving for usa so got my ex wife to go in with it with a clearly written letter plus a video showing exactly what the problem was. Thirdly my own IT guy verified the issue and said he was willing to talk to the shop. The computer repair person made it very difficult for her and outright refused to watch the video saying there was nothing wrong with it and a video was "no evidence". They also have refused to ring or speak to my IT guy and continue to insist there is nothing wrong with it. The problem is ... it is iintermittent and that is why they need to see the video and talk to my computer guy. But they refuse to talk to them and insist there is nothing wrong with it. Very poor effort and I have never written a review this negative before ... but I'm doing it to ensure others do not buy their computer through this company without at least knowing what they're up against.
Josh Doktor
Last Wednesday, called to ask if they had any M.2 SSD, and they had a "several" so I asked for them to hold aside.
Came in last Thursday, and immediately browsed for a radiator closed loop water cooling for Intel socket, and asked for their opinion only to be told to "look it up on their computer".
What?? Don't think I can look it up at HOME, on MY OWN computer, during MY TIME??
So I turn around and go to their computer, when I hear back talk, from your clerks, saying on how I could not install a radiator, and how I could not know the difference between LGA1151 socket and an AM2 Socket.
Do they do this to all customers who aren't Asian?? Racist much?
When I turn back, as ask about the M.2 SSD, the guy replies, saying he never got a call yesterday, and that they did not have the M.2 SSD. I gave him the details of it, but he didn't even bother to look it up on the computer, and non of the other staff helped me out, but stayed silent.
Horrible service!!!
Location: Austin Computer - Osborne Park
Michael Sebastian
Worst service!!!! If I good give a negative Star I would. Was told the product I was after would be held aside and it is a brand new comouter. Got to the store and the gentleman behind the desk was extremely rude and said "well it probably sold so there is the only the display model.." good job Austin computers you've lost my business! Was only going to spend $4500 I'm going to PLE.
Michael Buchan
Friendly sales staff and well laid out showroom, however appalling staff attitude with warranty service. Staff member in charge of service attempted to intimidate me and accused me of refund fraud when I attended the store with a faulty keyboard within warranty period. When I corrected them and they realised that they had obviously got me confused for someone else, the staff member did not say another word to me and refused to offer an apology but nonetheless took in the keyboard to be RMAed with the vendor. It then took 6 weeks to replace the keyboard and they refused to communicate with me at all during this time frame.
Avoid at all costs.
Telekq3
Rude staff. Alan doesn't know what he's doing.
Regularly delete negative comments off facebook, to hide their reputation.
They have little product knowledge, they don't supply on time, and they don't give refunds despite the product being faulty. I stopped coming back after my third issue with them.
I haven't been back in 4 years, and have warned multiple friends and family off them.
PLE computers and Netplus Micro are in the vicinity and both are far superior.
RDM Project
TOTAL RIP OFF... try to build a new pc with them.. They kept sending invoices with the wrong price and parts.. they also try to charge me tax twice on all invoices.. very unpleasant experience...