Reviews Feed
Amiira Namastii
Unfortunately very poor customer service When I went in to get my laptop fixed, there was only 1 staff in the shop on a Saturday, so there were a tonne of people queuing up.
A woman at the front of the line was waiting to return some items for her husband. She’d flown down from Karratha and had a full schedule of appointments, one of which she was actively late for because of waiting in line.
But the guy behind the counter kept serving other people first, making her wait longer and longer. While I was being served, I told him to serve her first because she’d been waiting for ages amd had other appointments, but he kept on refusing because it would “take too long and be too complicated”.
She was so polite and patient, but when he served three other people (including me) before her, she lost patience and left. He never once tried to talk to her, maybe take her number to call her back, or arrange another time for her to come in. Simply ignored her and carried on serving everyone else. Honestly, if I’d been her I would’ve absolutely blown my stack.
I understand that they were understaffed and he was trying to reduce wait times for other customers, but this was still very poor customer service skills.
Sof H
The guys was really rude and would not assist me further as they did not have what I was looking in store. It was pretty much I don't have it see ya
Toby Murday
I refuse to shop here any more due to their rude customer service and repeated breaches of consumer law. Have purchased multiple faulty items here which Austin try to refuse to refund or compensate for. They also never pick up the phone, leaving you on hold for literally hours. (They also don't switch off their phone lines after they close, so it's possible to be on hold for literally days) If you absolutely need to shop here, keep your receipt, film yourself opening and testing the product, and most importantly know your consumer rights!
MR Moose
If you like delays & being messed around and ZERO customer care when they openly admit it was there mistake, then this is the place for you. Then you will be treated like some sort of criminal because you made and paid for your order online as a in store pick up. The worst purchasing experience I have ever EVER had! Steer clear of the Osborne Park Store. Avoid Avoid !!
Boyd
Left a motherboard with Austin computers in November. Have tried calling the service dept several times but the service agent is never there and nobody else can help. Really bad service
Georock
Really poor customer service
Claus Lorenzen
Very rude customer service, go elsewhere.
Abbas Reza Sheikh
They were pretty useless in our case they could not help us with what we wanted as they were out of stock !
Steven Roberts
By far the most disappointing experience I have ever had with a retailer. I spent two weeks waiting for a keyboard and mouse to be delivered - express shipping paid for due to urgency. After several follow up emails and calls spanning over two weeks with no response, I was eventually told that the model I ordered was no longer available. My options - refund or order one of their more expensive models as there was nothing of similar value available. To be clear, price was not the issue here as we are talking $30-$50 keyboards. The service was poor as were the options or lack of options offered to resolve the issue for a disadvantaged customer
- especially given it was a result of Austin's incompetence.
Beck W
Terrible sales service. 3 days since requesting express delivery and still not even dispatched. Won't return emails, won't answer phone calls and don't bother waiting in the phone queue, you get the pleasure of leaving a message after holding for 30 minutes! Not good enough. If you can't handle the sales volume stop offering the service or at the very least communicate something on your website.
Triet Nguyen
I was waiting for 32 minutes. They moved me from waiting position number 7 to number 1 and ended up with 'There is no one to answer your call right now'. It's such a waste of waiting time.
May Chow
I called to check stock availability of a monitor screen that I’ve been eyeing. The male salesperson who picked up the phone was so rude. He told me it was out of stock and before I get to ask my next question, he hung up on me. Look, maybe it was busy at the store but you need to up your game the way you handle customer phone queries.
Golden
sent my computer in to have the CPU water cooler installed but was placed in the worst possible spot which causes my CPU to overheat. they also plugged the AIO pump in the wrong spot on the motherboard meaning the pump wasn't even on and pumping water. really disappointed...
Sarah Thornton
Ordered and paid for a part on November 23 was told I would receive a call or text when it was ready for pickup.
I actually needed it today, 3 months later, and had received no notification. Went into the store and was told it had never been ordered as they'd changed management - a common excuse I've seen on other recent 1 star reviews. My phone number wasn't even in the system, but luckily my untouched order was. Had to provide my bank details as they have to get it back from the previous owner - I don't feel like this problem should be pushed back onto the customer.
I have kept the details as I don't expect to see my money back without having to contact consumer affairs. Still need to order the part, but will not be going through Austin.
Extremely disappointed by the entire experience.
Jason Walker
Took days to post an item that was in stock and ordered as express post. Called them to find out why it hadn't been sent yet and was told it would be sent that afternoon, but wasn't sent until the next day. Also don't provide tracking numbers automatically coz that's too hard for a computer company to figure out.
Hasan Sheikh
These guys used to be great... 8 years ago. Don't ever try to order online because you will be waited weeks upon weeks for an item which is supposed to be available the next day. If you do happen to visit in store, be prepared to wait because everytime a call comes in they will answer the call, regardless if you're next or if you're already being served at the counter. Absolutely horrible service. Go to PLE or even just order of ebay... Save yourself the hassle.
Alex Baron
Terrible experience. Doing things against the Australian consumer law. Returned a hard-drive due to being faulty. Staff tried to charge me 20% fee on the refund. This goes against consumer law. You are entitled to repair, replacement or full refund. Don't let them try to do it to you.
Sean Gardiner
Low technical knowledge, poor expectation management and poor customer service. I selected Austin Computers in Osborne Park because the computer I was interested in was in stock. When I arrived the questions I had of the computer could not be answered confidently and the computer would take 2 days to put together, so I paid for the computer and delivery. 3 days later I called and was told "If we haven't called you it is not ready", but would look into it and call me back. The end of the next day I called and was told "If they haven't called me it isn't ready"... This time the conversation ended that it would be followed up with an ETA... Which it was and I was told, they didn't have the graphics card in stock and the PC would cost another $90... Which I agreed to and paid over the phone.. I was also told it would be delivered the next morning. The next afternoon I called... Apparently the computer had not been picked up for delivery... But they said I could come by and pick it up. So... And uber trip later... I arrived... None of the documents were ready and they were surprised when I asked if they were still going to change me for delivery... Although the wait for that decision would have been longer than the cost of the uber ticking away... So I said don't bother. When I got home the computer worked well.... Although the invoice description did not match the upgraded version I paid for. Not my best shopping experience.
Michael Kiel
Really disappointed. Had a hard drive failure on my PC so needed to get a new drive ASAP to get back up and running and be able to complete work deadlines. Their website states that orders will be dispatched same day or the next day if recieved after 3pm. Paid for the order in full via PayPal, paid extra for express postage to ensure speedy delivery, as I am unable to get to the store during work hours. Called up 3 business days after ordering (with a weekend inbetween) as I hadn't heard to anything or been sent confirmation of postage, only to be told that the order hasn't even been packed yet as they are a "busy store". The guy I spoke to said he would follow it up and call me back straight away. That was 4 hours ago and still nothing...
Pretty false advertising on their website regarding dispatch times. Had I known there would be such delay I would have ordered from another company
Can't rely on these guys and will be looking elsewhere in the future.
Mathew Farrell
Unprofessional, dishonest, unacceptable.
Beware this company.
Was promised a 5 day delivery.
20 days later the order hadn't even been made. I was promised my the sales manager this would be rectified if i paid a $150 down.
In compensation they offered a 1 to 5 day speedy delivery and a free carrying case for my ordered laptop.
Sales manager went on vacation and 2 months in I received a refund and an apology.
They haven't paid their accounts with the distribution center and are making false promises that things will arrive that they can't even order. They just string you along.
When I finally spoke to the actual manager of the store he was apologetic and said he's as frustrated and angry as I am but there is nothing he can do but refund my money.
Phil the manager was the only honest person I spoke to. They company is a total f!ck around. Go to PLE computers....
I would give them negative stars if I could.
I should have had my laptop months ago.