I contacted on the spot cleaners via email and the owner contacted me within an hour to set up an appointment. He explained his tech would get a hold of me to set up the logistics. Ross called and set up logistics within an hour of that! On the day of the carpet cleaning I received a call that morning to ensure appointment. Steve arrived right on time. He went through the detailed bill and explained the service to me. We had moved all of our furniture and vacuumed before he arrived (a must) so he was up and cleaning within 5 minutes. Steve was very friendly! I had to leave and felt comfortable leaving him in my home. He had his equipment behind my car and he had to move everything so I could get out. We was extremely gracious which was great because it was definitely a pain to have to unhook everything and move it. I felt bad but he was so nice about it. Steve explained drying time after shampooing. We left everything dry before putting the furniture back for about 1.5 days to be on the safe side. He offered pads to put under the furniture if we needed it back on the carpet sooner but we declined. When I arrived home everything was so nice and clean!!!!! Yay! We also had him clean one of our throw rugs and it turned out beautiful! I would highly recommend on the spot cleaners! Well worth the money! Great price and professional service!!!!!